Have you contacted Epson directly? I had a problem with the R200 some time ago and it was down to the tracking of the CD/DVD tray being out of alignment. Due to cost of the printers now it is not worth paying to get them fixed. Lookout for Epson deals where you can trade in your old R300 for a newer model. I still have my R200 still going strong and an RX858.I am sorry I have no firm advice to fix it direct.Mac#
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