Acer Aspire Z5700 dvd drive not found. I have gone onto erecovery and re-installed drivers as this previously fixed it. I have run/installed updates and checked/fixed registry and driver problems. still cannot play dvd or even see the drive listed under my computer. I have checked the device manager and it shows the drive there with : Slimtype DVD A ~DL8ATSH ATA Device - Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

The Acer Aspire line of netbooks have two methods to restore the computer to a working state: System Restore, an application included with Windows, or Acer eRecovery Management, a proprietary application that is packaged with Acer PCs.

If errors appear when running Windows, or if the computer begins to behave strangely, first run System Restore to determine whether reverting the PC to a previous state fixes the problem.
If the problem remains unresolved, or worsens, you can use Acer eRecovery Management to format the hard drive and reload the Acer Aspire netbook to its factory state.

Navigate to the "Start" menu. Select the "Control Panel."
Type "restore" into the Search box.
Press "Enter" then select "Restore Your Computer to an Earlier Time" from below the "Action Center."
Click "Open System Restore."
Click "Next" on the "Restore System Files and Settings" screen.


Select a restore point that was created when the computer was functioning properly. Click "Next," then click "Finish."
Click "Yes" to confirm.
Windows will perform a system recovery on the Acer Aspire One.

Acer eRecovery Management

Turn on the Acer netbook. Hold down the "Alt" and "F10" buttons simultaneously on the boot screen to load Acer eRecovery Management from the recovery partition.


Select "Restore Operating System to Factory Defaults" from the options.


Click "Next" to recover the system to its original state.


Acer drivers and Manuals downloads
http://us.acer.com/ac/en/US/content/drivers

Hi ljcoppes...
If you have to use the CD/DVD's for recovery then you will have to buy or borrow a usb connected CD/DVD reader/player.
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Using Acer eRecovery by following these steps:

1.Click Start, and then All Programs
2.Click Acer, and then Acer eRecovery Management
3.You may be prompted to enter or create a password. This password will be required to use eRecovery in the future.
4.In the next window on the left toolbar, select Restore.
5.Choose Reinstall Drivers or Applications
6.Choose Contents
7.Choose the driver or application you wish to install
8.On the right, click the Install link and follow the prompts.
9.The computer may restart when installation is complete. If it does not restart, manually shutdown and restart the computer.
Note: For older Acer products, the Acer eRecovery Management program may not be available.
If you do not have a set of Acer Recovery Media, they may be purchased from our Acer Recovery Media Order Form.
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Hi you should be able to do the following, if not you will need an external CD drive & recovery disk.


1. Consider what data you still need from your Acer Aspire One's hard drive. Save the files to an external USB device.

2. Restart the Acer Aspire One's operating system. Wait for the Acer logo to appear on the LCD screen.

3. Press the "Alt" and "F10" keys at the same time to bring up the recovery menu. Press "Enter."

4. Click "Next." Follow the prompts that appear on the screen to restore the operating system back to factory settings.

5. Use the drop-down boxes to select the time zone and language information for your Acer Aspire One. Restart the netbook when you are prompted to finish restoring the computer.

6. Connect the external USB device to your Acer Aspire One and transfer the data you saved earlier back to the netbook.

Warning:
It is possible to delete the hard drive partition that has the recovery tool.

If your Acer Aspire One no longer has the recovery partition, you will need
to acquire an external USB DVD drive and then contact Acer for a recovery DVD.
Connect the USB drive to the netbook's USB port and then insert the recovery DVD in the drive.

Hope this helps.

Restore and recovery The restore and recovery features allow you to restore or recover the system from a factory default image, from a user created image, or from previously created CD and DVD backups. You can also reinstall applications and drivers for your Acer system. 1 Press + or select Acer eRecovery Management from the Empowering Technology toolbar to start Acer eRecovery Management. 2 Switch to the restore and recovery page by selecting the Restore button. 3 Select the backup point you would like to restore from. You can also choose to recover the system from a factory default image, recover from a previously created CD/DVD or reinstall applications and drivers. 4 Follow the instructions on screen to complete the process.

Restore and recovery
The restore and recovery features allow you to restore or recover the system
from a factory default image, from a user created image, or from previously
created CD and DVD backups. You can also reinstall applications and drivers for
your Acer system.
1 Press <Alt> + <F10> or select Acer eRecovery Management from the
Empowering Technology toolbar to start Acer eRecovery Management.
2 Switch to the restore and recovery page by selecting the Restore button.
3 Select the backup point you would like to restore from. You can also
choose to recover the system from a factory default image, recover from a
previously created CD/DVD or reinstall applications and drivers.
4 Follow the instructions on screen to complete the process

If your computer has Acer eRecovery on it you can recover drivers.
1. Simply run the eRecovery program, select the "Restore" tab at the bottom of the window.
2. Choose to "Reinstall applications and drivers".

If you do not have the eRecovery program or for whatever reason it doesn't work.
Go to this website here and download the drivers you need, then use some kind of storage media, i.e. usb stick, to move the drivers onto your laptop.

Hope this helps!

This was taken straight out of the manual for your model, which can be found here.

Acer eRecovery Management
Acer eRecovery Management is a tool to quickly backup and restore the system.
You can create and save a backup of the current system configuration to hard
disk, CD or DVD. You can also backup/restore the factory default image, and
reinstall applications and drivers.

Acer eRecovery Management consists of the following functions:

1 Create backup
2 Burn backup disc
3 Restore and recovery

This chapter will guide you through each process.
Note: This feature is only available on certain models. For systems
that do not have a built-in optical disc burner, plug in an external
optical disc burner before entering Acer eRecovery Management
for optical disc-related tasks.

When using Acer eRecovery Management, you may be prompted to enter the
Empowering Technology password to proceed. The Empowering Technology
password is set using the Empowering Technology toolbar or when first running
Acer eLock Management or Acer eRecovery Management.

Create backup

You can easily create full and fast (incremental) backup images of your system
configuration to hard disk from the main Acer eRecovery Management screen.
Note: Fast (incremental) Backup is only available after a Full
Backup is made.

1 Press <Alt> + <F10> or select Acer eRecovery Management from the
Empowering Technology toolbar to start Acer eRecovery Management.
2 In the Acer eRecovery Management window, select the type of backup you
want to create using Full or Fast.
3 Follow the instructions on screen to complete the process.
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Burn backup disc
Using the Burn Disc page of Acer eRecovery Management, you can burn the
factory default image, a user backup image, the current system configuration,
or an application backup image to CD or DVD.
1 Press <Alt> + <F10> or select Acer eRecovery Management from the
Empowering Technology toolbar to start Acer eRecovery Management.
2 Switch to the Burn Disc page by selecting the Burn Disc button.
3 Select the type of backup (factory default, user, current system,
application) you would like to burn to disc. Choosing to burn a user backup
will burn your most recently created backup image to disc.
4 Follow the instructions on screen to complete the process.
Note: Create a factory default image when you want to burn a
bootable disc that contains your computer's entire operating
system as it was delivered to you from the factory. If you wish to
have a disc that will allow you to browse the contents and install
selected drivers and applications, create an application backup
image instead — this disc will not be bootable.

Restore and recovery

The restore and recovery features allow you to restore or recover the system
from a factory default image, from a user created image, or from previously
created CD and DVD backups. You can also reinstall applications and drivers for
your Acer system.
1 Press <Alt> + <F10> or select Acer eRecovery Management from the
Empowering Technology toolbar to start Acer eRecovery Management.
2 Switch to the restore and recovery page by selecting the Restore button.
3 Select the backup point you would like to restore from. You can also
choose to recover the system from a factory default image, recover from a
previously created CD/DVD or reinstall applications and drivers.
4 Follow the instructions on screen to complete the process.

First ensure you have enabled D2D from Bios, If bios settings are OK then that message often comes up when E recovery partition is damaged.

Possible solutions are calling Acer and getting a disk to restore recovery partition (best way to proceed)

Or downloading and installing drivers from acer website

Here is recovery procedure from manual, to ensure you are doing corrrectly:

Create backup
You can create and save backup images to hard disk, CD or DVD.
1 Boot to Windows XP
2 Press Alt + F10 to open the Acer eRecovery Management utility.
3 Enter the password to proceed. The default password is six zeros.
4 In the Acer eRecovery Management window, select Recovery settings and
click Next.
5 In the Recovery settings window, select Backup snapshot image and
click Next.
6 Select the backup method.
a Use Backup to HDD to store the backup disk image on drive D:.
b Backup to optical device to store the backup image on CD or DVD.
7 After choosing the backup method, click Next.
Follow the instructions on screen to complete the process.
Restore from backup
You can restore backups previously created (as stated in the Create backup
section) from hard disk, CD or DVD.
1 Boot to Windows XP.
2 Press Alt + F10 to open the Acer eRecovery Management utility.
3 Enter the password to proceed. The default password is six zeros.
4 In the Acer eRecovery Management window, select Recovery actions and
click Next.
5 Select the desired restore action and follow the onscreen instructions to
complete the restore process


Here Acer download page: Acer Service & Support

The eRecovery software should be installed on your computer and you can use it to burn the disks yourself.

Click Start, Programs, Acer Empowering Technology, Acer eRecovery Management.
The management windows will open.
At the bottom click on Burn Disk
Click Create Factory Default Disc - good idea to have this because it put the machine back to new state - warning, you will wipe out any existing data from the hard drive if you boot of this disk.
You can also burn a driver and application backup disk and a current system configuration backup

If you click on Backup on the bottom you have the choice of doing a full system backup,this is probably what will work best for you but I do recommend having a set of factory default available.

I know that this may sound simple, but why not just open up the CD/DVD, by removing the screw under the laptop, and inspecting the drive for the manufacturer, and then going online to get that driver?

Got Backup?