Try uninstalling and reinstalling the software that came with the MP3 player. If that does not work, try plugging in the MP3 player before you boot the machine up, then boot it. If the machine won't then boot up, it could be because it's trying to read the device as a hard drive. You'd then need to change the boot settings on your machine, or atleast check them over. Thats happened to me before.
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