OK I have model mt1020-1 brand new in box used once. Been a year now, finally decided to take apart. The problem was would not turn on. Solution: less than brilliant design it has two safety switches. One on the handle activates when you close handle. Another on base where the pulp canister goes. Must have been a small plastic point on pulp canister that pushes switch when in use. You will see hole on base unit. I stuck a piece of paper in it to keep switch on. Works instantly. Great idea poor design. Hope this helps
If there is not a flaw in the product itself it could be a problem with assembly or that the locking bar is not locked in place properly. The juicer will not operate if the locking bar does not click in to place in to the grooves on both sides of the lid.
Jack LaLanne has several HowTo videos posted that would be worth reviewing:
http://www.powerjuicer.com/power-juicer-how-to-videos.php
You are also able to download a manual which includes illustrated assembly and disassembly instructions:
http://www.powerjuicer.com/power-juicer-manuals.php
If you are unable to lock the locking bar in place it suggests that some other component has not been installed in the correct position. Review the assembly instructions to make sure all pieces are properly positioned.
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