Microsoft Zune JS8-00001 Digital Media Player Logo
Anonymous Posted on Oct 10, 2011

My zune 120 , will not connect to my pc, it tells me "to update software"

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  • Contributor 37 Answers
  • Posted on Nov 17, 2011
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Joined: May 17, 2011
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First step is to let it drain completely and then plug it in once fully dead to see if it resets itself and clears the problem. If that doesn't work the next step
Soft Reset: Plug it in to the computer. If the computer recognizes it you can likely reset it. to do that push and holding the back and up buttons together. Even if not recognized try doing this.
Hard Reset: this will erase the information on your zune and restore it to factory settings with no information on it. Your information will be re-synced when you plug it back in to your comptuer.
http://www.zune.net/en-US/support/zuneplayers/solvingproblems/reinstallplayer.htm

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