Are you using interfacing or "stich and sew" type support under the fabric?
To get a good result you need to interface the fabric, and use machine embroidery thread to get a silky look to the stitching. If you are stitching onto linen then you can use a tear away stabiliser and go for a small sized needle, probably size 70.
Some machines may have a fine "stitch density" adjustment too that will allow you to stretch or close up the stitching to finesse how it looks.
However, if it seems to be missing/not fully catching the lower thread in some stitches, then your timing may be slightly out. Will it sew a wide zig zag okay?
Timing is probably best adjusted by a technician so if you try the above and its still not looking good, then take it for a service.
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