Take it to a knowledgeable repair center and have it service. I can't think of anything that would break to cause this. I'd imagine something is frozen and not moving freely.When you take it in to have it checked, the person looking at it should immediately try the stitch selector operation, the reverse button operation and look under the removable cam, in the back, to check for cracks in the fixed cam. If they don't look at these items, check with someone else about working on the machine.
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