Dear Adrienne,First make sure that the black ink is not empty. If you are sure the black ink is full enough you need to check the print head condition. The print head may be clogged or faulty.
To fix the clogged print head,please perform the following step:
If you have perform the above steps but the problem still the same,please check whether the black nozzle missing partially or totally. The faulty Purge Unit (ink pump) may cause the same problem. I mean the purge unit does not work properly so the ink cannot flow. Good luck :)
Regards,Xanda
I have done both the cleaning and the deep cleaning. Still no black ink printing. How would I check to see if the black nozzle is missing. And how would I know if I have a faulty purge unit?
I have completed the steps you recommended and still have not resolved the problem. The nozzle appears fine.
What is the next step?
To check the black nozzle you should print nozzle check pattern (see the sample above). In the black nozzle pattern, all lines and columns should be all present. If some lines or columns are absent means the nozzle partially missing but if nothing is printed at black nozzle black section means the nozzle totally missing.
If the nozzle partially missing, we can localize and pin point that the print head is faulty. But for the nozzle totally missing may be caused by the following: the print head is faulty, logic board (main board of the printer) is faulty, or purge unit does not work properly.
To define the problem accurately, you need compare the print head. Find the good print head and install on your machine. Print some document (about i.e: 5 pages of text ) and the print nozzle check pattern. If the nozzle pattern is good then you know that your own print head is faulty and you should replace it with new one. But...if the problem still persist, you still have 2 possibilities: logic board is faulty or purge unit does not work properly.
To check whether purge unit works properly or not, you should drain the print head manually (i.e: by using blower, suction kit,etc). After that install the print head and perform cleaning. Then print nozzle check pattern. If the nozzle check pattern is good means the purge unit works normally. Or else, purge unit is faulty.
After all, please also consider using print head cleaning liquid that you can buy at computer store. When you are sure the print head is faulty you may replace the print head with new one.
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How to reset Canon MX310
printer low ink signal
1. Power off the printer.
2. Holding the stop/reset button, press and hold
power button also. Hold both buttons
together for 5 secs.
3. Still holding the power button, release the
stop/reset buton, then press the stop/reset button twice.
4. Release power button (the screen should now
say 'Service Mode').
5. Wait until the power button lights steady
green, then press the stop/reset button three times with a 3 sec space between
each press. On the 3rd press the
indicator should turn steady orange.
6. Press the power button once, (the orange
light should go off).
7. Open the printer and remove both
cartridges. Wait for 10 seconds. Replace the cartridges and close
printer. Wait for 30 seconds.
8. Press the power button, and wait until
printer has shut down.
9. Press power button to power up. The printer will feed one piece of paper,
then ask you to set the language.
10. The page counter is now reset! Enjoy.
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