This is the Krups Grind and Blue Coffee Maker purchased from Amazon 7/8/11. It is the second one I purchased. Krups factory service AND local service station phone lines are constantly busy. On this unit, the "D" - Brew Basket Cover has jamed in the closed position and will not release with the "H" Brew Basket Cover Release (reference: Krups Manual). There is a screw accessible at the top of Brew Basket Cover. Krups on-line materilas do not address fixing (Ior releasing) this jam. Thank you in advance for any advice you can give.

Still trying to get some reference materials but Keurig is not very helpful on their materials. The Keurig coffee making machine is not assembled with disassembly of the Keurig in mind. They are very difficult to take apart and even harder to fix. In the mean time try backing that screw off just a little bit to see if this helps releas the cover and keep trying the release as it may be out of alignment. This is not one of thier common issues as I can find liitle on this type of problem and have not seen this myself. Most times when a cover gets jammed there is an alignment orbinding issue. Still trying to get some reference materials but Keurig is not very helpful on their materials. The Keurig coffee making machine is not assembled with disassembly of the Keurig in mind. They are very difficult to take apart and even harder to fix. In the mean time try backing that screw off just a little bit to see if this helps releas the cover and keep trying the release as it may be out of alignment. This is not one of thier common issues as I can find liitle on this type of problem and have not seen this myself. Most times when a cover gets jammed there is an alignment orbinding issue.

I just realized I have been looking and calling your machine Keurig and now have found some references and tips on the Krups. These machine use tamper proof screw in a triangle shape which are not easy to come by. If you have an old screwdriver you can file down to fit in the slot is cheaper than buying a bit ot scredriver for this. Still have not found a solution to the jamming issue and I am still sure there is either a broken release or alignment problem. I will get more for you shortly I just realized I have been looking and calling your machine Keurig and now have found some references and tips on the Krups. These machine use tamper proof screw in a triangle shape which are not easy to come by. If you have an old screwdriver you can file down to fit in the slot is cheaper than buying a bit ot scredriver for this. Still have not found a solution to the jamming issue and I am still sure there is either a broken release or alignment problem. I will get more for you shortly

After reviewing the drawings I need you to try and use the return lever C awhile gently twisting and rocking the brew basket along with wiggling and depressing the release lever. Something must be binding or the release lever is either broken or bent. Also check from above in the coffee chute to see if something has come loose and fallen in the basket. I will get back with you after reading more and seeing if this has happened before. After reviewing the drawings I need you to try and use the return lever C awhile gently twisting and rocking the brew basket along with wiggling and depressing the release lever. Something must be binding or the release lever is either broken or bent. Also check from above in the coffee chute to see if something has come loose and fallen in the basket. I will get back with you after reading more and seeing if this has happened before.

Is there any way your filter basket was not inserted correctly and did you have to force the cover closed. If the basket is not inserted correctly the lid will not close. If this was miss aligned then the cover can get jammed. Is there any way your filter basket was not inserted correctly and did you have to force the cover closed. If the basket is not inserted correctly the lid will not close. If this was miss aligned then the cover can get jammed.