I've just brought a new game and my console says it cant read it even though ive taken it back twice and restarted my xbox is there anything eles i can do

Hi nathansmithj,

Here are the things you can do to help you solve the issue:


Solution 1: Inspect and clean your disc

Take a close look at the bottom side of your game, movie, or music disc (the side without a label or image). Are there scratches? Excessive scratches or smudges can prevent your console from reading the disc.

Solution 2: Try other discs

Try other discs to determine whether the problem happens with any disc or only with this particular disc.

Solution 3: Clear your system cache

If your Xbox 360 console can't play multiple game discs, try clearing your system cache. Here's how:

1.On the console, go to My Xbox, and then select System Settings.
2.Select Memory.
3.Highlight any storage device, and then press Y on your controller.
4.Select Clear System Cache.
5.Try to play a game disc.

Solution 4: Remove the hard drive

If the problem happens only with game discs, try temporarily removing your hard drive. If your Xbox 360 console does not have a hard drive, skip to the next solution.

Solution 5: Disconnect memory units or USB flash drives

Solution 6: Request a disc replacement


If the solutions above did not resolve your problem, please send your Xbox 360 console for repair.

Hope this helps.

Thank you for using FixYa.