Carrier Jam, there's nothing in it, I put new cartridge in still saids carrier jam, other then that this thin strip came out

It could be due to the cartridges or the encoder strip (transparent strip found behind the cartridge carrier) has gotten loose from its position. Please follow steps below to identify and fix the problem:
1. Open the printer cover and remove both the cartridges. Note: If the carrier does not automatically move to the center, turn off the printer/unplug the printer from the power source and then slide the carrier to the center.2. Check the encoder strip and make sure it is secured in its place.3. Close the printer cover.4. Re-brick your printer. Pull out the power supply, black box where the power cord is plugged in at the back of the printer, and put it back after 30 seconds.5. When the printer turns on, reinsert one cartridge first. Close the printer cover and check for any errors.6. If no error appears, reinsert the other cartridge. Close the printer cover.7. Replace whichever cartridge is causing the error to appear with a new cartridge.8. If no error appears, try to print a document again to verify that the problem is fixed.
Let me know if this helps. Thanks.

We apologize for the inconvenience. Please follow the steps below to identify and fix the problem:

1. Open the printer cover to access the cartridge area. The print cartridge carrier moves and stops at the loading position, unless the All-in-One is busy.
2. Remove both cartridges from the printer.
3. Check the cartridge area and make sure encoder strip is not loose. The encoder strip is transparent strip located behind the cartridge carrier along with the carrier belt.
4. If encoder strip is properly seated in the printer, close the printer cover.
5. Re-brick your printer. Pull out the power supply, black box where the power cord is plugged in at the back of the printer, and put it back after 30 seconds.
6. When the printer turns on, re-insert one cartridge first. Close the printer cover and check for any errors. The carrier jam could be due to one of the cartridges.
7. If no error appears, re-insert the other cartridge.
8. Replace whichever cartridge is causing the error to appear.
9. If no error appears, try to print again to verify that the carrier jam issue is fixed.

We hope this information has been helpful.

To fix the carrier jam, open the printer cover. Remove the cartridges from the carrier. While the cover is open, check inside for any loose transparent strip - the encoder strip. The encoder strip ensures the proper mechanism of the carrier on the assembly. If everything looks fine inside the printer, close the cover. Unplug and re-plug the printer into the power source to reset it. When the printer turns on, re-insert the cartridges and make sure they are properly inserted and secured in the carrier.

The strip is hooked all the way to the side inside the printer. That's a bit hard to reach. The strip has something to do with the movement of the cartridge carrier. That's the reason why you are getting a carrier jam error. I suggest you contact Lexmark Technical Support for further assistance. I hope I can assist you more on this matter.

The long thin clear piece is most probably the encoder strip. The encoder strip has something to do with the communication in the printer to determine the location of the ink cartridge carrier on the carrier shaft. But, unfortunately, that can be hard to hook back in since it's connected way inside the printer. I strongly suggest you contact Lexmark Technical Support for further assistance.

This is what my printer did when it kicked of the 14" plastic strip inside the printer(see posts referring to strip). Look inside for a loose, quarter inch wide and 14" long plastic strip with slots on the end. Let me know if you solve this.

To clean the encoder strip, perform the following steps:

1. Power down the printer and unplug the power.
   
   
2. Lift the cover on the printer.
   
   
3. Using a dry, lint free cloth, pinch the encoder strip on the right-hand side of the cartridge carriage and pull your fingers across it toward the right-hand side of the printer

Figure 1: The Encoder Strip to the right of the cartridge carrier. The encoder strip is a narrow band of clear plastic and can be difficult to see without direct lighting.

1. Plug in the printer and power it on.
   
   
2. Open the cover to allow the cartridge carriage to center itself.
   
   
3. Using a dry, lint free cloth, pinch the encoder strip on the left-hand side of the cartridge carriage and pull your fingers across it towards the left-hand side of the printer.

Figure 2: The encoder strip to the left of the cartridge carrier.

There could be 4 possibilities.

1. Ink cartridges lids are open which is not allowing cartridges to move freely.
2. Ink cartridges carriage will not move from its original position(left) when front cover is opened
3. Encoder strip is Dirty.
4. Encoder strip is Out of position.

Solution:
1. Open the front cover and check if ink cartridges lids are properly snapped in.

2. Turn the printer off and pull out the power cable from power socket, open the front cover and manually center the ink cartridges carriage.
Clean the metallic rod inside the printer using WD40 or Kleenex from Left corner to right corner properly.

3. Cleaning the encoder strip:
a. printer should be off and disconnected from power.
b. open the front cover.
c. Using a dry, lint free cloth, pinch the encoder strip on the right-hand side of the cartridge carriage and pull your fingers across it toward the right-hand side of the printer and you can move the cartridges carriage to clean the strip completely.
d. Note: The encoder strip is a narrow band of clear plastic and can be difficult to see without direct lighting running parallel to metallic rod.
e. Close the printer and try again to print.

4. Repositioning the Encoder strip.
a. Remove the power cord from the printer.
b. Open the front cover.
c. Gently slide the ink cartridge carrier to the middle of the printer.
d. Gently move the top part of the printer belt to the right.
e. Using an index finger, gently push encoder strip down and then back up, to get it back into the slot located on the back of the ink cartridge carrier.
f. Gently press the strip first to the rear, and then forward, to ensure that it is seated correctly.
g. Manually move the ink cartridge carrier to the left, then to the right, to check the positioning of the encoder strip.
h. Once the encoder strip has been re-seated, close the scanner lid.
i. Re-connect the power cord to the printer and try again to print.



Incorrect position of encoder strip




Correct position of Encoder strip




Hope it should fix the issue.

I loaded to new cartridges into the printer, switched it on, cartrigde went from one side to the other with a bang, error on printer reads, clear the carrier jam, cn you help?
ed

i had the same problem and i'm almost positive it's because i do not have a color ink cartridge in my printer. i called the technical support and they said that both ink cartridges have to be in the carrier for the printer to work. even if one of them does not have ink in it. hope this helps. (for me too)