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Hello
I dropped my Epilim Casio camera and now the lens will not retract. I just simply cannot understand the answers.My battery has been charged and the charger is just fine. Could you please explain in simple terms what part of the lens that should be turned/twisted?Your advice would be greatly appreciated. Thank You Sandra Simoneau
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Katie, Joe alerted me to your problem. The symptoms that you're experiencing suggest that you're experiencing a lens error. Lens errors are fairly common, but there are many causes. Some causes include poor or drained batteries. Or sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ...Here are some troubleshooting steps that you can try that may (or may not) correct it. They only seem to work for less than 40% of the lens errors, but if the camera is out of warranty (or repair cost approaches that of the camera), they're worth that try. Some of the later steps do involve some risk to the camera, so carefully weigh your options before deciding to conduct them:
If the camera has recently been dropped you may have lens damage that's
preventing it from powering up. If it hasn't been dropped your
problem
may be due to corrosion on the battery
contacts inside the camera - which can
prevent the full power of the batteries from flowing into the camera.
Try this free fix before you do anything else: remove the batteries and
wipe the camera contacts firmly with
a dry cloth (heavy corrosion may require cleaning with a wire brush,
steel wool, or sandpaper). Remove any residue that may have fallen into the battery compartment during cleaning, then clean both ends of
the batteries, place them back in the camera and give them a full
charge (assuming that you are using rechargeable batteries). This
cleaning clears
the problem about 90% of the time. If it doesn't work for you, the
camera may have
a problem that requires professional repair.
The battery probably needs charging. The camera will automatically shut down if the battery is going flat.
With the Exilim you need to make sure that you don't overcharge the battery by leaving it permanently docked in it's little docking station - this can damage the battery. There is an LED on the docking station which shows the status of the battery. Red is charging, green is fully charged - take it off the docking station.
If you bought ni-cad batteries then you may have recharged them incorrectly and they do not have a good charge. Try fresh non-rechargable batteries.
If you bought ni-cads, buy nickel-hydride next time. They do not have a "memory" issue like Nicads.
I think the key here, though, is that it was dropped....
The following blog outlines some repair options for a lens error. They won't work for all cases, but they're worth a try if the camera's no longer under warranty:
I did the same thing to my camera (twice) and I just took it back to the place where I got it. Since it was within the 6 month return period- they let me exchange it for no charge.
They told me that when the camera hits something while the lens is out, it knocks the lens out of its groove, which is why you can't get it to retract.
I see this problem everyday : the CCD sensor is faulty ( see enclosed pic from a canon camera with similar specs ) this is why you can not capture normal undistorted images but have no problem with playback .Fortunately Casio will repair this free of charge so contact your agent.
Send into Casio Repairs. Call them at 800-706-2534 and keep choosing option 1. If you have to lie and tell them you already talked to tech support otherwise they will try and tell you to call tech support and they will just tell you what I just did. LOL
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