When someone leaves a voice mail message after hours, the date and time of the call is incorrect (i.e, it is September 19, and the message states it was left on January 23rd - how can I correct this?

You apparently have unheard messages on the voicemail system provided by your telephone company. This system records messages when someone calls while you're already on the phone. Please contact your telephone company for instructions on accessing their voicemail system.

I don't believe it's a malfunction. See if your current phone company has a voice mail active for your phone. If that's the case then odds are your voice mail is picking up before your answering machine.

Wow. This is a double question :-).

What does the clock on the PHONE say? The time is either gathered from the CID info sent to the phone from the carrier, or it's the time set in the VM system. Unfortunately, the "7431" is just a phone. It doesn't have any time in it, the time comes from the TD sytsem and the message time comes from the TVx voice mail system. Some VM's synchronize the time with the PBX and some don't, so you have to know which PBX and which VM system you have, then you need the version numbers.

Confused yet?

Here's the deal. If the PBX display time is correct, log into the VM as the System Owner (999 mailbox) and verify the TIME. Unfortunately, the login and password is beyond the scope of the free forum as it's the master password to do serious damage to the entire voice mail. However, since you are 2 hours and 12 hours offset, I'm guessing that whoever set the time didn't do it correctly in the VM and it's an old TVS-100/200 box.

Carl

What type of voicemail system?

if you have an elite ipk system,time and date are changed at the attendant position.hit the feature key dial #

Have someone call you and leave you a message. then listen to the message and that might reset it.If that dont work call the manufacturer and they will walk you through it and should not charge you for it.

Feature 14 comes to mind. It's the VM Transfer button for a Partner Voice Mail.

You set it up by dialing FEAT 00 press the button and dial FEAT 14. End programming by dialing FEAT 00.

To use it, when a call comes in press the VMXFR button and dial or press the person's DSS button.

Carl

You are asking questions about your Toshiba phone system and the voice mail system attached. You could have one of several different Toshiba phone systems and several different voice mails.

The system has timers for things like "No answer transfer timer" and also rules for what it does at that point. (transfer to voice mail box, transfer to voice mail branch, transfer to the operator.. etc..) It can get very complicated. Most likely you are just dealing with the no answer transfer timer for your specific phone port but even just changing that can be very complicated. Many Toshiba phone systems need to be programmed from a computer using specific software. If you do not have someone in the company that knows how to make simple changes to the phone system you would need to get a phone system installation company to make the changes. Hopefully you know the company that installed the system??

You must be on the main phone on jack 01 to set time. You can determine if your phone is jack 01 by pressing PROGRAM 99 on a display phone and then pushing the number 6 on the dial pad. The phone will read the jack and extension number. When you have determined the jack 01 phone, do the following: Press PROGRAM * * 1234(Default password is 1234. yours may have been changed) Press SP-PHONE 2 Times. To change the year enter the two digit year. If it is correct press FWD/DND to move the flashing indicator. MONTH is changed by pressing the AUTO ANSWER /MUTE key. DAY is entered as 1 or 2 digit day. DAY OF THE WEEK is entered by pressing the AUTO ANSWER/MUTE key. Press STORE to save your changes. Press SP-PHONE Enter 2 digit hour (Hour is flashing). Press FWD/DND button(Minute starts flashing). Enter 2-digit minute(Minute is flashing). Auto Dial/Store Button New time is stored. Lift handset and hang up to leave programming mode

listen closly at the beginning it tells time and day