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Posted on Sep 18, 2011
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How do i transfer music to my zenex mp4 player? it's brand new but the cd (driver software) it came with doesn't work.

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Curtis Sewell

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  • Master 7,482 Answers
  • Posted on Sep 19, 2011
Curtis Sewell
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Hi lcharlingen3...
Downloading Music to your MP3 Player

1...You must download and install Windows Media Player 11 on your computer.
NOTE...Some older MP3 players will not work with Windows Media Player 11 or Windows 7 with Windows Media Player 11.
If this happens to you, then you will have to uninstall Windows Media Player 11 and install Windows Media Player 10.
2...After you have downloaded and installed Media Player on your computer.
3...Open Media Player on your computer.
4...Install all your music into Media Player that you want to install on your MP3 player.
5...Plug in your MP3 player to the computer using your Data/Sync cord, be sure that Windows Media Player is on.
6...Media player should recognize the MP3 player and sync with it.
7...After it is sync'ed with the computer,you can add the music you have installed into Windows Media Player to your MP3 Player.
Please take time to rate me thumbs up.

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Music must be purchased or downloaded to your computer.

The mp4 player should have come with some CD with software that will allow you to transfer music.
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It should use the same software to transfer music, but you may need to update the software to handle the new players firmware. If you are trying to use the old software from the old Zen, it may have some issues with the new player. The software for the newer Zen players is a bit different than older versions.
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Cheers
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Did the device came with a CD? If yes, install the driver from the CD to your computer, so that way the MP4 will be recognize by the PC.
Once you see the MP4 showing on your PC, right click on your mouse and go to format. On file format you should you should see FAT or FAT 32, try FAT32.
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First, check the user manual and see if proprietary video conversion software came with the installation CD. good luck if you lost the install CD, b/c Infitek's website sucks.

Either use Windows Media Player, ArcSoft Media converter, or another program to transfer video files to the player if it didn't come with proprietary software.
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