EnGenius EUB-9701EXT2 Pre-802.11n Wireless Adapter Logo
Posted on Sep 15, 2011
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Winxp sp3 andwin7 cannot recognized its USB adapter saying that it is an unknown device, i've tried to remove it from device manager and reboot, i also tried to update the driver through windows update but no luck.. i followed the instruction in the manual, install the software before inserting the adapter but nothing happens, the EG tray at the lower right of my screen saying that "No LAN Card Exist".

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Dave King

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  • Master 1,606 Answers
  • Posted on Sep 15, 2011
Dave King
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The easiest way to figure out what is going on is to try the adapter on a different computer. If it is still good it will be detected. Usually when a usb device fails it may be recognized or is recognized only as a usb device but it will not work. You don;t have to install any drivers just to test this on another computer unless you want to make sure it is fully functional. It is also possible that the usb ports on the computer are not working or one isn't. Simpley use on of the other ports.The usb port controller usually operate a pair of usb ports so try all the ports. You may get a problem with one port or pair but rarely all at the same time.

I think you will find that the adapter itself is your problem and will probably need to be replaced.

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