If you have your loptops driver installation disk, reinstall all your loptops drivers, including realtek sound or audio driver , fi your loptop is demanding for it to be installed. If you don't have a driver installation disk, go to your loptop's web site and download your loptops driver there.. You should update your loptops drivers including sound drivers. Have a nice day ..
Make sure the volume is not on mute... if thats not the problem go to device manager to make sure u have sound driver install... if u dont have any sound driver install go to ur manufacture website and download and install the driver.
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