Question about NorStar T7316 Corded Phone

3 Answers

WE have Norstar telephone system telephone T7316 - I am trying to change the auto attendant greeting on our phones and am not able to access AA - it keeps saying not allowed in order to change the greeting that answers our telephones.

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  • dusenbury_as Sep 12, 2011

    How do I reset the phones? We had a personnel change and I am new at this system.

  • dusenbury_as Sep 12, 2011

    One expert said to reset the system and I know that we didn't reset the system when it was previously changed. Any ideas on accomplishing changing the auto attendant greeting on the T7316

  • dusenbury_as Sep 13, 2011

    Hello, thanks for the response however, this is for the personal greeting for each telephone which I know how to do. I need to re-program the Auto Attendant message which is on the telephone and according to any instructions I find I must access this through the system administrator through AA and change it that way; however, it comes up that it is not allowed for me to access this information. Do you know the step by step directions on how to change this Auto Attendant Greeting on the T7316? Thanks,

  • dusenbury_as Sep 14, 2011

    I had received your response and e-mailed our reply on 9/13/11. Your response was for the personal greeting for each telephone which I know how to do. I need to re-program the Auto Attendant Message which is heard by callers and according to what little instructions I have I must access this through the system administrator through AA and change it that way; however, when I attempt to access AA the system will not allow it. Do you know the step by step directions on how to change this Auto Attendant Greeting on the T7316? Thanks,

  • dusenbury_as Sep 15, 2011

    Still trying to get step by step directions to change the Auto Attendant Greeting on the Nortel Norstar telephone system. Please note that this is for the Auto Attendant Greeting not the personal voice mail box on each telephone for each user.

  • dusenbury_as Sep 15, 2011

    Unfortunately I have tried this and when I press AA it comes up as NOT ALLOWED and will not let me proceed. Any other suggestions?

  • dusenbury_as Sep 15, 2011

    I have tried this and when it comes up ADMIN and I press AA it comes up NOT ALLOWED and will not let me proceed further. Do you have any other suggestions? Thanks!

  • Lisa Earls Dec 07, 2012

    I am having the same problem. Can you give me a solution?

  • Anonymous Mar 21, 2014

    Call routing programming for after hours. Currently the auto attendant answers and calls can be routed to on call technicians. I would like to reprogram the prompts with additional details but cannot figure oiut how.

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Feature 983
Log: (Password)
For 2 Digit Extensions 120000 For 3 Digit Extensions 1020000 For 4 Digit Extensions 10020000
System Di Admin Press AA. System Di Auto Atdt Admin
GRTG TABLE LINES
Press GRTG. Enter Press OK.
System Di Greeting RETRY PLAY REC Press REC. Press OK to end your recording. System Di Accept Greeting? RETRY PLAY OK To Listen to the Greeting, press Play. To ReRecord, press RETRY.
Press OK to accept Greeting.

Posted on Sep 15, 2011

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  • Master
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I would highly suggest to reset your phone so that the system will be refreshed and you will be able to do any changes on your phone.

Thanks

Posted on Sep 12, 2011

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Hello.

The Norstar M7324 is a common-model land-line phone, usuallyfound in professional work place environments. So, it's your first day at theoffice, and you just can't figure out how to record your voice-mail greeting onit. While understanding how to use some of the phone's functions might not bethat intuitive, simply follow the steps below and chances are, you'll neverhave to reference this twice.
1 Press the "Feature" button, or press the "CheckVoicemail" button.
2 Press the buttons "9, 8, 1."
3 Press the key associated with "ADMIN," whenthe term appears on the display screen.
4 Press the "GREET" key.
5 Press the "REC" key.
6 Press the "PRIME" key.
7 Press the "YES" key.
8 Record your greeting after you hear the tone.
9 Press the "OK" key to stop recording.
10 Press the "OK" key again to accept yourrecording. Thanks.

Posted on Sep 12, 2011

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1 Answer

I need to change the main greeting for a Norstar T7316


To enter viocemail administration, press Feature 983. if your system has 2 digit intercom #s your default password is 120000 if your system has 3 digit intercom #s your default password is 1020000. Once you have entered the password you will see 3 selections you can make .Use the three soft keys under the display and select AA (auto Attendant). Next, press greeting and greeting again. Next, it'll ask for the greeting number your probably working with greeting 1. Press record to start and ok when finished. dont forget to save the greeting or it will be deleted if you exit early. hang up when finished

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Dec 17, 2009 | NorStar M7310 Corded Phone

1 Answer

I can not change the Auto Attendant Message on the phone . It wont let me change the auto-attandant message i put in the password as 1020000 and it says invalid! how can i get around it...no one knows the...


to reset the administrator pasword enter feature 985 press 9, at the password prompt enter 73738767793 (resetsmpwsd) and press ok or #,press yes to reset password. password should be defaulted to 0000. then try Feature 983. if your system has 2 digit intercom #s your password is 120000 if your system has 3 digit intercom #s your password is 1020000. once you have entered the password you will see 3 selections you can make .use the three soft keys under the display and select AA (auto Attendant). next press greeting and greeting again. next it'll ask for the greeting number your probably working with greeting 1. press record to start and ok when finished. dont forget to save the greeting or it will be deleted if you exit early. hang up when finished

Sep 15, 2009 | NorStar M7310 Corded Phone

1 Answer

I am trying to change the main greeting on our Norstar M7310. How do I do this?


first press Feature 983. if your system has 2 digit intercom #s your password is 120000 if your system has 3 digit intercom #s your password is 1020000. once you have entered the password you will see 3 selections you can make .use the three soft keys under the display and select AA (auto Attendant). next press greeting and greeting again. next it'll ask for the greeting number your probably working with greeting 1. press record to start and ok when finished. dont forget to save the greeting or it will be deleted if you exit early. hang up when finished

Sep 09, 2009 | NorStar M7310 Corded Phone

1 Answer

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Which greeting is it? If the AA greeting...try this.

But listen before you record, to make sure you are recording the correct thing.

http://dstech1.com/how-do-i-change-the-auto-attendant-greeting-on-my-nortel-voicemail/

Jul 06, 2009 | NorStar M7310 Corded Phone

1 Answer

Automated Attendent


Norstar Voicemail for 6.0 or less
Programming must be done from any M7310, T7316, or M7324 model phone set.

***************************************************************************************************
To Log Into System Administration:
1. Enter Feature 983
2. The display will show "LOG:", enter your login password
a. If your company extensions are 2 digits long enter "120000"
b. If your company extensions are 3 digits long enter "1020000"
c. If your company extensions are 4 digits long enter "10020000"
3. Press the softkey under "OK"
***************************************************************************************************
To Record the Company DAY & NIGHTGreetings:
1. Press AA
2. Press GRTG
3. Press GRTG
4. <Display> Greeting:
5. Enter 1 for DAY Greeting --- Enter 2 for NIGHT greeting
6. Press OK
7. Press REC to record.

Feb 25, 2009 | NorStar M7310 Phone

1 Answer

Night ring change the number of rings


Auto Attendant
Answer Lines
1 – Feature 983
2 – Log: Dial 1020000 (3-digit DNs) or 120000 (2-digit DNs)
3 – Press AA
4 – Press LINES
5 – Line number: Dial line number (001-xxx).
6 – Line:xxx Ans:No Press CHNG to AA if auto attendant will always answer theline. If a Night Service key will be used to activate auto attendant answering, leave Ans: at No.
7 – If line has been changed to Ans:AA, press * then press TABLE.
8 – If Table:1 is OK press RINGS. (Table 1 is the default greeting table. Change to a different table (1-4) if alternate answering is required on the line being programmed.)
9 – Rings:0 – Press CHNG, dial number of rings before auto attendant answers the line, or leave at 0 for immediate answering. Allow at least 2 rings if CLID is in use.
10 – Repeat for each line to be programmed.

Notes For Night Service Mode Auto Attendant Answering
If the auto attendant will only answer lines in night service mode, line answering should be set to No as per step 6 above. Using night service will cause the AA to answer lines immediately.

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