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Posted on Sep 14, 2008
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Unable to set up internet connection - option greyed out

When I go to setup an internet connection manually, the option for a "broadband connection requiring a username and password" is greyed out. I just reloaded Windows XP from scratch - did the complete hard drive format. Also, using a Speedstream 5260 ADSL modem.

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  • Expert 158 Answers
  • Posted on Oct 01, 2008
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Joined: Sep 25, 2008
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In order to connect to internet you require a username and password 

that user name and password will be given to you durin first time installation if you dont remember the username and password call up your broad band help desk. they will help with the user name and password.

if you are aware of the user name and password ,
you need the configure the internet setup using the user name and password

i ll give the steps to configure the user name and password in windows XP operating system

1 click on "start" button at bottom left of your desktop

2 click on control panel

3 on left hand side of the window click "classical view"

4 then click on the icon network connections

5 there you will find "create new connection"  or "new connection wizard"on the left hand side just   double click on it

6 a new dialog ll appear click next

7 on the next screen select "connect to internet" and click on next

8 on the next screen click on "setup my connection manually" then click on next

9 on the next screen select the option "connect using a user name and password" and click next

10 you will be asked for ISP name "for eg:fill in AT&T"

11 on the next screen you willlbe asked for user name and password , fill in the respective details

for eg: sam @att.net :username
            ******** :password

12 den click finish 

you will find an icon in the desk top by now. just double click on that icon and try browsinn

you must be up and runnin ! ! !

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Yes here is your answer.
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I have internet through cable.it runs through the sb5101u surfboard motorola modem. i bought the lan adaptor to go to the wii, for netflix, but it won't connect to the internet. error code 52020

Here is the solution from nintendo:

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I am using windows XP in my Toshiba laptop sattellie Series. I am unable to make any new connection to connect to Internet.

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Internet explorer is not working properly

di u setup the connection ?
else do this..
open Explorer..in the menu Tools/internet options/Connection Tab/
next u can either setup the new connection or if ur using a broadband/DSL cable and connect using a LAN port check the Lan setting at the botton of that window

if u want to use setup option
click Setup/Next/Connect to Internet/Setup my Connection Manually/Conenct using my boradband connection that's always on....
if u want to use LAN setting do this
Click LANsetting/Check the box "Automatically detect setting"
OK
Let's c if this works else we will work on some other solution...
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I'm having trouble with my DLINK dir-615 router. I can get a connection to the router through a wired connection and I also can connect to the router via wireless. I CANNOT get access to the internet...

I believe you have an IP Address conflict or the router needs to be configured for PPPoE. Here's how:

Basic DSL Setup - PPPoE


Most Internet Service Providers offer PPPoE authentication. Please consult your ISP if you are not sure if PPPoE could be used.

To configure your router for PPPoE you will need to set your router's WAN (INTERNET) port to 'PPPoE' option. However majority of Modems nowadays already have PPPoE enabled. If your modem has PPPoE client built-in, you need to select the 'DHCP' option in your router. The router is set to this option by default.

Configuration steps:

Step 1

Connect the broadband modem to the WAN (INTERNET) port of your router. If the modem has USB connection make sure that it is NOT connected to any computers via the USB cable and that the modem is switched to Ethernet (not USB). Only the modem's Ethernet port should be connected to the router's WAN (INTERNET) port.
Connect your computer(s) to the router's LAN port(s) or establish connection to it wirelessly.

Step 2

Open your Internet Explorer and log into your router by typing in its IP address (in most cases the default IP is http://192.168.0.1 ). Note that you do not have to be on the Internet in order to access this address because you are just connecting to your router's address. Specify username and password for your router, the default is `admin' (optional) and password is blank (nothing).

Step 3

After logging into the router select Setup. Set Internet Connection to 'PPPoE' option.
This can be done by either clicking on Internet Connection Setup Wizard or if you want to set it up manually, then click on 'Manual Internet Connection Setup'. Note that it is very common for broadband modems to carry out the PPPoE authentication for you. In this case you need to select the 'Dynamic IP' option (DHCP) in your router, do not select PPPoE. If you have such modem proceed to Step 5

Step 4

If your broadband modem does not have PPPoE function, select the 'PPPoE' option in the router and enter your account details (username and password given by your ISP). Note that some ISP's require username to be as your full e-mail address (ex: [email protected]).

Step 5

Click on SAVE SETTINGS and then on REBOOT THE DEVICE to apply the new configuration. Recycle power to modem.

You do not have to run any login client (like PPPoE) on your computer in order to connect to the Internet. If you had it setup when using the modem without the router, disable it in Internet Explorer under Tools > Internet Options > Connections > set to 'Never dial a connection'.

If you did not have to run PPPoE login client on your computer when modem was directly connected to your PC, your ADSL modem has PPPoE built-in. In this case set the router's WAN (INTERNET) port should be set to the 'Dynamic IP' option.

If your ISP requires PPPoA connection you need to make sure that your ADSL modem supports PPPoA (PPPoA can not be used on Routers which do not have ADSL Modem built-in). If your modem will be carrying out PPPoA connection you need to set your router's WAN (INTERNET) port to the 'DHCP' option.


If you are having difficulties accessing the Internet:

- Turn the modem and the router off for a minute and then turn the modem first and then the router.

- Log into the router and go to Status page. Note what IP address it is getting on the WAN (INTERNET) interface. If the IP address you see under WAN (INTERNET) appears to be in the same range you are using on your network (e.g. 192.168.0.x), you will need to change the range you are using on your LAN to something different, e.g. 192.168.88.x. You can do this on your router under Setup > LAN Setup. Note that after changing the IP of your router you will only be able to access it through its new IP, e.g. 192.168.88.1.

- Select the MAC Cloning option. Click on Clone MAC Address button. Do this from the computer which the broadband modem was directly connected to the last time. This will place the MAC address of your computer into the router. Save settings and reboot the router. Reboot your broadband modem as well.

- Uninstall your antivirus software (sometimes disabling or closing the software is not enough) and reboot your PC.

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I downloaded latest security software from apple. now my wireless linsys g wrt54g won't work. I can connect directly to dsl, but can't make any connections with the router. I reset the router since it...

Basic DSL Setup - PPPoE

Most Internet Service Providers offer PPPoE authentication. Please consult your ISP if you are not sure if PPPoE could be used.

To configure your router for PPPoE you will need to set your router's WAN (INTERNET) port to 'PPPoE' option. However majority of Modems nowadays already have PPPoE enabled. If your modem has PPPoE client built-in, you need to select the 'DHCP' option in your router. The router is set to this option by default.

Configuration steps:

Step 1

Connect the broadband modem to the WAN (INTERNET) port of your router. If the modem has USB connection make sure that it is NOT connected to any computers via the USB cable and that the modem is switched to Ethernet (not USB). Only the modem's Ethernet port should be connected to the router's WAN (INTERNET) port.
Connect your computer(s) to the router's LAN port(s) or establish connection to it wirelessly.

Step 2

Open your Internet Explorer and log into your router by typing in its IP address (in most cases the default IP is http://192.168.1.1 ). Note that you do not have to be on the Internet in order to access this address because you are just connecting to your router's address. Specify username and password for your router, the default password is `admin' (optional) and username is blank (nothing).

Step 3

After logging into the router select Setup. Set Internet Connection to 'PPPoE' option.
This can be done by either clicking on Internet Connection Setup Wizard or if you want to set it up manually, then click on 'Manual Internet Connection Setup'. Note that it is very common for broadband modems to carry out the PPPoE authentication for you. In this case you need to select the 'Dynamic IP' option (DHCP) in your router, do not select PPPoE. If you have such modem proceed to Step 5

Step 4

If your broadband modem does not have PPPoE function, select the 'PPPoE' option in the router and enter your account details (username and password given by your ISP). Note that some ISP's require username to be as your full e-mail address (ex: [email protected]).

Step 5

Click on SAVE SETTINGS and then on REBOOT THE DEVICE to apply the new configuration. Recycle power to modem.

You do not have to run any login client (like PPPoE) on your computer in order to connect to the Internet. If you had it setup when using the modem without the router, disable it in Internet Explorer under Tools > Internet Options > Connections > set to 'Never dial a connection'.

If you did not have to run PPPoE login client on your computer when modem was directly connected to your PC, your ADSL modem has PPPoE built-in. In this case set the router's WAN (INTERNET) port should be set to the 'Dynamic IP' option.

If your ISP requires PPPoA connection you need to make sure that your ADSL modem supports PPPoA (PPPoA can not be used on Routers which do not have ADSL Modem built-in). If your modem will be carrying out PPPoA connection you need to set your router's WAN (INTERNET) port to the 'DHCP' option.


If you are having difficulties accessing the Internet:

- Turn the modem and the router off for a minute and then turn the modem first and then the router.

- Log into the router and go to Status page. Note what IP address it is getting on the WAN (INTERNET) interface. If the IP address you see under WAN (INTERNET) appears to be in the same range you are using on your network (e.g. 192.168.1.x), you will need to change the range you are using on your LAN to something different, e.g. 192.168.88.x. You can do this on your router under Setup > LAN Setup. Note that after changing the IP of your router you will only be able to access it through its new IP, e.g. 192.168.88.1.

- Select the MAC Cloning option. Click on Clone MAC Address button. Do this from the computer which the broadband modem was directly connected to the last time. This will place the MAC address of your computer into the router. Save settings and reboot the router. Reboot your broadband modem as well.

- Uninstall your antivirus software (sometimes disabling or closing the software is not enough) and reboot your PC.
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Can connect to router, but router wont connect to internet

The router needs to be configured manually. Follow the steps below.

Basic DSL Setup - PPPoE

Most Internet Service Providers offer PPPoE authentication. Please consult your ISP if you are not sure if PPPoE could be used.

To configure your router for PPPoE you will need to set your router's WAN (INTERNET) port to 'PPPoE' option. However majority of Modems nowadays already have PPPoE enabled. If your modem has PPPoE client built-in, you need to select the 'DHCP' option in your router. The router is set to this option by default.

Configuration steps:

Step 1

Connect the broadband modem to the WAN (INTERNET) port of your router. If the modem has USB connection make sure that it is NOT connected to any computers via the USB cable and that the modem is switched to Ethernet (not USB). Only the modem's Ethernet port should be connected to the router's WAN (INTERNET) port.
Connect your computer(s) to the router's LAN port(s) or establish connection to it wirelessly.

Step 2

Open your Internet Explorer and log into your router by typing in its IP address (in most cases the default IP is http://192.168.0.1 ). Note that you do not have to be on the Internet in order to access this address because you are just connecting to your router's address. Specify username and password for your router, the default is `admin' (optional) and password is blank (nothing).

Step 3

After logging into the router select Setup. Set Internet Connection to 'PPPoE' option.
This can be done by either clicking on Internet Connection Setup Wizard or if you want to set it up manually, then click on 'Manual Internet Connection Setup'. Note that it is very common for broadband modems to carry out the PPPoE authentication for you. In this case you need to select the 'Dynamic IP' option (DHCP) in your router, do not select PPPoE. If you have such modem proceed to Step 5

Step 4

If your broadband modem does not have PPPoE function, select the 'PPPoE' option in the router and enter your account details (username and password given by your ISP). Note that some ISP's require username to be as your full e-mail address (ex: [email protected]).

Step 5

Click on SAVE SETTINGS and then on REBOOT THE DEVICE to apply the new configuration. Recycle power to modem.

You do not have to run any login client (like PPPoE) on your computer in order to connect to the Internet. If you had it setup when using the modem without the router, disable it in Internet Explorer under Tools > Internet Options > Connections > set to 'Never dial a connection'.

If you did not have to run PPPoE login client on your computer when modem was directly connected to your PC, your ADSL modem has PPPoE built-in. In this case set the router's WAN (INTERNET) port should be set to the 'Dynamic IP' option.

If your ISP requires PPPoA connection you need to make sure that your ADSL modem supports PPPoA (PPPoA can not be used on Routers which do not have ADSL Modem built-in). If your modem will be carrying out PPPoA connection you need to set your router's WAN (INTERNET) port to the 'DHCP' option.


If you are having difficulties accessing the Internet:

- Turn the modem and the router off for a minute and then turn the modem first and then the router.

- Log into the router and go to Status page. Note what IP address it is getting on the WAN (INTERNET) interface. If the IP address you see under WAN (INTERNET) appears to be in the same range you are using on your network (e.g. 192.168.0.x), you will need to change the range you are using on your LAN to something different, e.g. 192.168.88.x. You can do this on your router under Setup > LAN Setup. Note that after changing the IP of your router you will only be able to access it through its new IP, e.g. 192.168.88.1.

- Select the MAC Cloning option. Click on Clone MAC Address button. Do this from the computer which the broadband modem was directly connected to the last time. This will place the MAC address of your computer into the router. Save settings and reboot the router. Reboot your broadband modem as well.

- Uninstall your antivirus software (sometimes disabling or closing the software is not enough) and reboot your PC.







Configuring router for Cable Internet

To configure your router for Cable you will need to set your router's WAN (INTERNET) port to 'Dynamic IP' (DHCP) option. The router is set to this option by default.

Configuration steps:

Step 1 Connect the cable modem to the WAN (INTERNET) port of your router. If the modem has USB connection make sure that it is NOT connected to any computers via the USB cable and that the modem is switched to Ethernet (not USB). Only the modem's Ethernet port should be connected to the router's WAN (INTERNET) port.
Connect your computer(s) to the router's LAN port(s) or establish connection to it wirelessly.

Step 2 Open your Internet Explorer and log into your router by typing in its IP address (in most cases the default IP is http://192.168.0.1 ). Note that you do not have to be on the Internet in order to access this address because you are just connecting to your router's address. Specify username and password for your router, default is `admin' and password is blank (nothing).

Step 3 After logging into the router select Setup. Set Internet Connection to 'Dynamic IP (DHCP)' option.
This can be done by either clicking on Internet Connection Setup Wizard or if you want to set it up manually, then click on 'Manual Internet Connection Setup'.

Step 4 Click on SAVE SETTINGS and then on REBOOT THE DEVICE to apply the new configuration.

If you are having difficulties accessing the Internet, you need to:

- Select the MAC Cloning option. Click on Clone MAC Address button. Do this from the computer which the cable modem was directly connected to the last time. This will place the MAC address of your computer into the router. Save settings and reboot the router. Reboot your cable modem as well.

- Log into the router and go to Status page. Note what IP address it is getting on the WAN (INTERNET) interface. If the IP address you see under WAN (INTERNET) appears to be in the same range you are using on your network (e.g. 192.168.0.x), you will need to change the range you are using on your LAN to something different, e.g. 192.168.88.x. You can do this on your router under Setup > LAN Setup. Note that after changing the IP of your router you will only be able to access it through its new IP, e.g. 192.168.88.1.

- Uninstall your antivirus/firewall software (sometimes disabling or closing the software is not enough) and reboot your PC. After establishing the Internet connection through the router, reinstall your antivirus/firewall software.

0helpful
1answer

I am trying to install a Netgear WGR614v9 router. Disk will not install it, so tried a manual install. Shut down all firewalls, used no passwords or security settings. It keeps throwing me back to the...

The router needs to be configured manually. Follow the steps below.

Basic DSL Setup - PPPoE

Most Internet Service Providers offer PPPoE authentication. Please consult your ISP if you are not sure if PPPoE could be used.

To configure your router for PPPoE you will need to set your router's WAN (INTERNET) port to 'PPPoE' option. However majority of Modems nowadays already have PPPoE enabled. If your modem has PPPoE client built-in, you need to select the 'DHCP' option in your router. The router is set to this option by default.

Configuration steps:

Step 1

Connect the broadband modem to the WAN (INTERNET) port of your router. If the modem has USB connection make sure that it is NOT connected to any computers via the USB cable and that the modem is switched to Ethernet (not USB). Only the modem's Ethernet port should be connected to the router's WAN (INTERNET) port.
Connect your computer(s) to the router's LAN port(s) or establish connection to it wirelessly.

Step 2

Open your Internet Explorer and log into your router by typing in its IP address (in most cases the default IP is http://192.168.1.1 ). Note that you do not have to be on the Internet in order to access this address because you are just connecting to your router's address. Specify username and password for your router, the default is `admin' (optional) and password is blank (nothing). Or password is admin also.

Step 3

After logging into the router select Setup. Set Internet Connection to 'PPPoE' option.
This can be done by either clicking on Internet Connection Setup Wizard or if you want to set it up manually, then click on 'Manual Internet Connection Setup'. Note that it is very common for broadband modems to carry out the PPPoE authentication for you. In this case you need to select the 'Dynamic IP' option (DHCP) in your router, do not select PPPoE. If you have such modem proceed to Step 5

Step 4

If your broadband modem does not have PPPoE function, select the 'PPPoE' option in the router and enter your account details (username and password given by your ISP). Note that some ISP's require username to be as your full e-mail address (ex: [email protected]).

Step 5

Click on SAVE SETTINGS and then on REBOOT THE DEVICE to apply the new configuration. Recycle power to modem.

You do not have to run any login client (like PPPoE) on your computer in order to connect to the Internet. If you had it setup when using the modem without the router, disable it in Internet Explorer under Tools > Internet Options > Connections > set to 'Never dial a connection'.

If you did not have to run PPPoE login client on your computer when modem was directly connected to your PC, your ADSL modem has PPPoE built-in. In this case set the router's WAN (INTERNET) port should be set to the 'Dynamic IP' option.

If your ISP requires PPPoA connection you need to make sure that your ADSL modem supports PPPoA (PPPoA can not be used on Routers which do not have ADSL Modem built-in). If your modem will be carrying out PPPoA connection you need to set your router's WAN (INTERNET) port to the 'DHCP' option.


If you are having difficulties accessing the Internet:

- Turn the modem and the router off for a minute and then turn the modem first and then the router.

- Log into the router and go to Status page. Note what IP address it is getting on the WAN (INTERNET) interface. If the IP address you see under WAN (INTERNET) appears to be in the same range you are using on your network (e.g. 192.168.0.x), you will need to change the range you are using on your LAN to something different, e.g. 192.168.88.x. You can do this on your router under Setup > LAN Setup. Note that after changing the IP of your router you will only be able to access it through its new IP, e.g. 192.168.88.1.

- Select the MAC Cloning option. Click on Clone MAC Address button. Do this from the computer which the broadband modem was directly connected to the last time. This will place the MAC address of your computer into the router. Save settings and reboot the router. Reboot your broadband modem as well.

- Uninstall your antivirus software (sometimes disabling or closing the software is not enough) and reboot your PC.







Configuring router for Cable Internet

To configure your router for Cable you will need to set your router's WAN (INTERNET) port to 'Dynamic IP' (DHCP) option. The router is set to this option by default.

Configuration steps:

Step 1 Connect the cable modem to the WAN (INTERNET) port of your router. If the modem has USB connection make sure that it is NOT connected to any computers via the USB cable and that the modem is switched to Ethernet (not USB). Only the modem's Ethernet port should be connected to the router's WAN (INTERNET) port.
Connect your computer(s) to the router's LAN port(s) or establish connection to it wirelessly.

Step 2 Open your Internet Explorer and log into your router by typing in its IP address (in most cases the default IP is http://192.168.1.1 ). Note that you do not have to be on the Internet in order to access this address because you are just connecting to your router's address. Specify username and password for your router, default is `admin' and password is blank (nothing). Or password is admin as well.

Step 3 After logging into the router select Setup. Set Internet Connection to 'Dynamic IP (DHCP)' option.
This can be done by either clicking on Internet Connection Setup Wizard or if you want to set it up manually, then click on 'Manual Internet Connection Setup'.

Step 4 Click on SAVE SETTINGS and then on REBOOT THE DEVICE to apply the new configuration.

If you are having difficulties accessing the Internet, you need to:

- Select the MAC Cloning option. Click on Clone MAC Address button. Do this from the computer which the cable modem was directly connected to the last time. This will place the MAC address of your computer into the router. Save settings and reboot the router. Reboot your cable modem as well.

- Log into the router and go to Status page. Note what IP address it is getting on the WAN (INTERNET) interface. If the IP address you see under WAN (INTERNET) appears to be in the same range you are using on your network (e.g. 192.168.0.x), you will need to change the range you are using on your LAN to something different, e.g. 192.168.88.x. You can do this on your router under Setup > LAN Setup. Note that after changing the IP of your router you will only be able to access it through its new IP, e.g. 192.168.88.1.

- Uninstall your antivirus/firewall software (sometimes disabling or closing the software is not enough) and reboot your PC. After establishing the Internet connection through the router, reinstall your antivirus/firewall software.
0helpful
2answers

Computer repair tech said Linskey wireless caused internet prob

If you are using DSL as your internet connection there is a timeout period that could be setup in the linksys.

In order to change this you need to log into your router and on check on the setup page. You see the timeout option.

Check with your linksys manual for detailed instructions for logging into the unit. If you dont have it, you can always get it from their website.
0helpful
1answer

Step 11 and 12...

Hii , Some time what happens we are not able to install the router using the setup disk .So in that case we have another option to install the router...
For Cable Internet connections :--
http://linksys.custhelp.com/cgi-bin/linksys.cfg/php/enduser/std_adp.php?p_faqid=3686

For DSL 9Phoneline) Internet connections:-
http://linksys.custhelp.com/cgi-bin/linksys.cfg/php/enduser/std_adp.php?p_faqid=3687

If you find this information helpful . Pease rate information
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