Latest firmware is..
HTB-C6930WWB-1016.2.zip
This can be downloaded (with instructions) at http://www.samsung.com/uk/support/detail/supportPrdDetail.do?menu=SIA00201&prd_ia_cd=802&prd_mdl_cd=HT-C6930W%2FXEU&prd_mdl_name=HT-C6930W%2FXEU&srchword=HT-C6930+3D+Blu-ray+5.1+Home+Entertainment+System
If you already have this firmware then you need to contact Samsung.. The last upgrade was 5th oct 2012.. not good enough Samsung.. :(
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same problem as michael plus words and sound sometimes dont match like an asian movie
I have upgraded the player to the latest firmware version and this issue is still not resolved. As I understand the profile 1.0 should still be able to play the movies on the disc, however I get horrible purple squares (like noise) all over the screen as if the player can not properly decode the disc.
It seems that this player is being sold in stores without any warning that it might be incompatible with most blu ray discs on sale (and therefore completely useless).
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