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suggest you read the user manual for your mystery alcatel phone.
if it did not come with the manual then google search mystery model number and user manual www.youtube.com may have videos - search { mystery model number ? } and inserting sim
or
google search {??? mystery model number ??} and inserting sim card
typically the SIM card slot is located under the battery. you would remove the back cover, then remove the battery. you should see place to insert the SIM card. it is usually identified by looking for a metal square about 3/4" H x 1/2" W and the plastic where the SIM card is inserted has an 'engraved' image of a SIM card and the correct orientation. without knowing the exact model, it is difficult to give exact information. another resource is to do a google or youtube search asking the question you posted along with the phone model number. hope this helps!
There is nothing to do with your mobile phone when your PUK blockcked. To get the PUK code number you need to call your SIM card operator customer service and ask them for the PUK number. Remeber don't eneter wrong PUK number three times otherwise your SIM will be blocked permently. You can use other SIM card and phone to call your SIM card operator and get the PUK. Good Luck.
The puk code only be got from the network operator(company in which you have got sim card). The puk code does not depend on the mobile model and manufacture. By providing sim card number which will be printed on sim card and the mobile number you will get puk code from the network operator customer care
1)clean sim card with your finger, then clean sim card holder with a cotton swab.
2)if this fails, go to your local phone shop, and they will switch your number to a new sim card, or inform you that your phone is broken.
P.s. do not use lquids for cleaning.
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