If we put the wax seal into the base of the outlet connector it doesnt look like it will sit flush with the floor. Do you have a suggestion? The waste outlet hole sit on the wood floor. The floor is unfinished. Should we carve off some wax? We are concerned that if we push on the plastic outlet connector it will break.Its a toilet, E11W.

You are going to have to do some investigations...

It could be any of these..
#1 Pan to waste pipe connection
#2 Water flush to pan connection
#3 Cistern to water flush connection
#4 Cold water connection
#5 Cistern overflowing
#6 Condensation

If the cold water valve/washer is faulty then the constant flow of cold water is going to create a lot of condensation.

If the leak only appears after you have flushed the toilet then it is likely to be #1, #2 or #3

Just a matter of elimination..

water in the bowl should not leak. but when you flush it it goes out the bottom into the drain. between the toilet and drain pipe there should be a wax ring gasket to seal the toilet to the floor drain if this wax gasket is damaged it will leak. replace with a thicker wax ring and after you put the toilet back in place sit on it to be sure it has smashed into the wax ring. and put nuts back on and tighten. do not over tighten sand crack the porcelain. this should fix your problem.

If you;re sure its under the toilet, look for a crack in the base, especially around the retianing bolts, or the wax bowl seal is gone, needs replacing.

Fixing a leaky toilet is actually rather simple, requiring few tools and just a little time and effort. In looking at Caroma toilets on Google, they appear to be just a standard type of unit, and should present few if any problems for yourself or any handyman of modest skill.

If it is leaking around the base of the toilet - where the toilet sits on the floor, the repair item is a simple wax seal. Here is a tutorial to effect this repair: Replace Toilet Wax Ring. The wax ring is very inexpensive, usually $5 to $10 USD.

If the water is leaking from between the tank (cistern) and the toilet bowl, the job is even easier, as it does not require lifting and moving the entire toilet. A good tutorial for that repair is here: How to Replace Tank to Bowl Gasket . The gaskets, new nuts, bolts and rubber seals come in a kit and also cost only $5 to $10 USD.

I am sorry to hear your Plumber insisted you buy an entire new toilet, but do remember he is in the business of making money!

Then the wax seal was put on wrong. If the toilet rocks it will ruin the seal. once the wax is squeezed it can't be moved. Sometimes the wrong thickness of wax was chosen. If a new floor was put down the flange may have required a booster kit before putting the seal on

Shut off water to tank and drain tank by flushing , then use a sponge to soak up any left. Disconnect water line, then 2 of 1/2" nuts at base of toilet ( floor ) . Lift toilet off, clean old wax off toilet and flange at floor, and install new wax gasket. Set toilet down straight and aligned with gasket and flange as well as studs. Make sure toilet is all way down on new wax gasket ( sit on it and move around a bit until toilet feels steady on floor ) then put nuts washers etc back on and snug it up. Don't tighten too much and snap base, just good and snug.

are you sure its the floor connection as it could be the tank one, also if the floor section is there a insert sealed and fitted to the existing floor pipe and then the wax seal around this. similar model video. https://youtu.be/LebANJC2rx4

That should work. Sometimes if the space between the bottom of the fixture and the top of the collector ring is too large, (ie: the addition of flooring) one can double up on the wax rings also.

I’m happy to help further over the phone at https://www.6ya.com/expert/robert_24775b73ca70da93

No when you put the toilet on a new wax ring you need to push the toilet down to the floor to make a good seal. You will be fine just put some waight on top of toilet to push down wax.

good Luck

It's not terribly complicated, assuming that by "install a new toilet" you mean where there was alredy an existing toilet. First, remove the old toilet. Shut off the water supply valve, and flush the toilet. Then use a spone to get rid of the water that remains in the tank. Remove the nuts on the two bolts at the base of the toilet where the toilet meets the floor. These are usually hidden under two plastic caps. Now gently rock the toilet until it comes away from the floor. Get help to carry it out. Clean up the old wax that's around the flange where the pipe disappears into the floor. Don't be a wuss, it's only wax. Now you'll need the new toilet, a new supply line, new mounting bolts (don't reuse the old ones) and a two wax rings. Yes, I said two wax rings. You'll see why in a minute. Assemble the new toilet according to the instructions provided. Now here's a warning: Do NOT overtighten the bolts the hod the tank to the bowl. You're dealing with ceramics here, don't break them. Now, put the new hold-down bolts in place on the flange. Read the insturctions that came with the toilet, but you have to do this NOW. Now you'll need a helper. With the toilet upsided down, unwrap a wax ring. Make sure it's room temprature or it won't seal. Press the wax ring around the outlet flange on the base of the toilet. Now you and your helper carefully turn the toilet over without crushing the wax ring. Lift the toilet and slowly lowe it so the wax ring is centered over the "flange" which is where the sewer pipe goes into the foor. Then press the toilet firmly in place. Now if you're like most people, you screwed up here and crushed the wax ring without being centered on the flange. That's why I told you to buy two. Now you know what not to do, scrape off the first one and start again. When you've got the toilet sealed on the flange, connect and tighten the nuts on the bolts. Now you may have to use a hacksaw to cut off the remaining ends of the bolts so you can get the neat little plastic caps to fit. Now connect the water supply line. Now's where you start praying. Turn on the water and let the tank fill. Check the supply line for leaks. Fix as necessary. Now flush. Is water running out from around the base of the toilet? No? Good, you got a good seal. Yes? Very bad. Time to go back to the home center for yet another wax ring. Repeat the sealing process and get a good seal this time.