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E23 means Paper Feed error. Since you already checked that there is no foreign object stucked from the inside, try to reset the printer. See procedure below:
With the printer power OFF, press the Power button while pressing and holding the Stop/ Reset button. When the Power is ON, hit the Stop/Reset button 2 times while pressing and holding the Power button. When releasing the Power button and the Stop / Reset button, the printer will go into a service mode. When the ON-OFF lights in Green, hit the Stop/Reset button the specified number of times according to the function listed in below. Each time the Stop/Reset button is pressed, the LED lights in orange and green, starting with orange.
Hit 4 times for waste ink counter reset.
The number of the Reset button pressing LED
0 time = Green Power off
1 time = Orange Service pattern print
2 times = Green EEPROM print
3 times = Orange EEPROM reset (EEPROM reset)
4 times = Green Waste ink counter reset
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Try the following procedure for Error E23
This should work.
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I am sorry, this had no effect.
We had two different people follow these instructions precisely. Tried several times each with a person over their shoulders confirming each step along the way. No dice.
Holding down the "resume" key while powering up does get us to a point where the error "E23" does not flash. Only the "alarm" led flashes. But after following each step, when we restart the printer, the E23 returns.
Thanks anyway,
Jana
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