DE 500 P. Unit is almost new but not used for many years. water is leaking under the unit around the tubing.

Robert, The water tubing that runs form the interior of the unit to the water bucket is clogged to solve this problem, turn the unit OFF & unplug it. Then do the following.

Remove the water collection bucket and look up inside the bucket holder cavity. You will see either a drain hole or small tubing that drains the water into the bucket. Using an appropriately sized, 18" long, plastic Zip Tie, carefully insert the tip of Zip Tie into the hole or tubing. Continue to push it in until you reach a bend in the tubing. You will need to gingerly work the Zip Tie past this bend, until it either bottoms out or you run out of usable Zip Tie. Then slowly pull the Zip Tie back out while rotating (twisting) it. This will breakup any clogs. As you reach the inserted end of the Zip Tie, be prepared, as some water may follow. Reinstall the bucket, plug the unit in and turn the Master ON/OFF Switch to ON. Set the humidity extraction level to 35% or Maximum if you have a manually controlled unit. Allow the unit to run, while you monitor it for any leakage.

NOTE: Is you don't have access to a Zip Tie, you can use something similar that flexible, like a long pipe cleaner. But, NO wire coat hangers.

I hope this helps you and thanks for choosing FixYa.

Think the problem is with a clogged tube running to the drain, rather than a faulty pump.

To test this theory, first turn the unit OFF & unplug it. Using an 18" long, appropriately sized, plastic Zip Tie. Carefully insert it into the drain hole tubing and continue to push it in unitil you reach a bend in the tubing. Gingerly work it past this bend until the Zip Tie bottoms out or your run out of usable Zip Tie. Then slowly pull it back out while rotating (twisting) it. This will help break up any clogs. As you reach the tip of the Zip Tie, be prepared as some water may follow. Plug the unit back in and turn the unit ON. Set the control to Pump Mode and monitor the drain for water flow.

I hope this helped you and thanks for choosing FixYa.

What has happened is the the tubing that fills the bucket is clogged. To solve this, first turn the unit OFF & Unplug it. Then, remove the water collection bucket and look up inside the bucket holder cavity. You will see either a drain hole or small tubing that drains the water into the bucket. Using an appropriately sized, 18" long, plastic Zip Tie, carefully insert the tip of Zip Tie into the hole or tubing. Continue to push it in until you reach a bend in the tubing. You will need to gingerly work the Zip Tie past this bend, until it either bottoms out or you run out of usable Zip Tie. Then slowly pull the Zip Tie back out while rotating (twisting) it. This will breakup any clogs. As you reach the inserted end of the Zip Tie, be prepared, as some water may follow. Reinstall the bucket, plug the unit in and turn the Master ON/OFF Switch to ON. Set the humidity extraction level to 35% or Maximum if you have a manually controlled unit. Allow the unit to run, while you monitor it for any leakage.

NOTE: If you don't have a Zip Tie, you may use something similar ( i.e.a long pipe cleaner), but NO wire coat hangers

Hope this helped you troubleshoot and solve the problem. Please let me know. Thanks.

What has happened is that the tubing that carries the water to the bucket is partially clogged. To solve this problem, do the following:

Remove the water collection bucket and look up inside the bucket holder cavity. You will see either a drain hole or small tubing that drains the water into the bucket. Using an appropriately sized, 18" long, plastic Zip Tie, carefully insert the tip of Zip Tie into the hole or tubing. Continue to push it in until you reach a bend in the tubing. You will need to gingerly work the Zip Tie past this bend, until it either bottoms out or you run out of usable Zip Tie. Then slowly pull the Zip Tie back out while rotating (twisting) it. This will breakup any clogs. As you reach the inserted end of the Zip Tie, be prepared, as some water may follow. Reinstall the bucket, plug the unit in and turn the Master ON/OFF Switch to ON. Set the humidity extraction level to 35% or Maximum if you have a manually controlled unit. Allow the unit to run, while you monitor it for any leakage.

NOTE: If you don't have a Zip Tie, you may use something similar ( i.e.a long pipe cleaner), but NO wire coat hangers.

Hope this helped you.

Several things can cause your problem:

Dirty or clogged air intake filter. Remove and clean the filter according to the Owner's Manual instructions.

Dirty coolant coils. Clean and dry the coolant coils.

The humidity extraction level is set to high. Lower the level to 35%

Not enough free air space around the unit. Maintain at least 12" of air space around the entire unit.

The ambient air temperature at floor level is to cold (between 40 - 60 degrees F). Raise the unit up off the floor onto something sturdy enough to handle the weight (including a full tank of water) and the vibration during operation. This happens frequently in basement applications.

Depending on the age of the unit, the refrigeration coolant may need to be recharged.

The humidity sensor has failed and needs to be replaced.

All of the above are where you start troubleshooting and hopefully solving the problem.

The water leaking out from under the unit, indicates that the drain line to the water reservoir is clogged. Turn the unit OFF and unplug is from the outlet. Allow the unit to completely thaw, before attempting to service it. Once unplugged, you may want to put some towels under it, to absorb the water dripping,

Once the unit is completely thawed, remove the water bucket and empty it, if necessary. Look for a tube or hole near the top of the cavity, that the bucket sits in. Using an 18" to 20" long plastic Zip Tie (or something similar. NO wire cost hangers, though) that will fit into the tube or hole, carefully insert it and continue to push it in until you reach a bend in the tuber. This is the tricky part, as you need to gingerly work the Zip Tie past this bend. Once you do, continue to insert the Zip Tie, until it bottoms out or you have reached it's maximum length. Slowly remove the Zip Tie while rotating it. This will dislodge any clogs. Once you have almost removed the Zip Tie, be prepared for some water to follow.

Clean the filter and wipe down the entire unit. Plug it back in, turn the Master ON/OFF Switch to ON and set your controls as you normally do.

Hope this helped you to troubleshoot and solve the problem.

the collector base under the tubes just collects water and drips it through a hole into the water bucket. there must be a loose hose(if it has one) or the base collector or bucket has a crack, as they usually are plastic. also if the unit is sitting on a very uneven floor this will happen

copper should be hot coming out of compresser(small tube) cold going in (lg tube)

This tube is likely related to the water pump out feature that these have. They have a pinch clamp on connections, perhaps your clamp is loose or misaligned.

The water may be condensation dripping in an area where the catch components are not able to catch it. The largest line that exits the cold coil and ends at the compressor should be insulated without any tubing showing all the way back to the compressor, deficits in the insulation (even small ones) could cause condensation to form and drip.