I own a LexMark Prospect Pro 205. Sometimes when I print a black & white document there will be magenta printed over half or all of the paper. I've done the auto cleaning, but I'm still experiencing this problem. I've also replaced the ink cartridges. Any advice?

Lexmark recognizes that some of our inkjet all-in-one customers may be experiencing issues with their print quality. We take our customer user experience very seriously, and we strive to ensure that each time a customer prints using a Lexmark device the page is crisp, clear and up to the highest standards.

However, if your device is displaying a 'printhead error' on the hardware and/or you are suddenly experiencing a print quality issue, please contact the Lexmark Technical Support Center at 1-800-539-6275 or point your browser to http://bit.ly/lFKDzs for online technical assistance.

Lexmark agents are prepared and able to help diagnose and resolve your issue. This may involve updating your printer firmware and/or replacing the printhead for your printer, at no charge to you, our customer. Installation is quick and easy for any customer to perform.

Your satisfaction with your Lexmark devices is our primary concern, and we are confident and committed to quickly correcting these issues.