Scanning I am trying to scan parts of a book to Microsoft Word. I am unable to scan. Message from printer:No scan options. How can i set up scan options

browse through your printer installation cd and go to setup folder, then to destinations folder, and then right-click on the destinations.msi (microsoft installer package) and then click on repair. hope that helps

or

have you tried uninstalling and reinstalling the software?

hope that helps. ciao.

Please clarify a few things for me so I can help you solve this issue.

Are you trying to scan from the printer to the computer? (pushing the scan command on the printers keypad to send the signal to the computer)

OR

Are you trying to scan from the computer to the printer? (Using the scan options in your software by choosing "start" and then "programs" and opening your printers software to choose the scan option)

If your scanning from printer to computer (using the printers scan option on the keypad) and your getting an error code, chances are the problem is you have not set up your defaults in the printers menu yet. To scan from printer to computer, the printer needs to know which program you want your document to scan to in your computer. If its a text document, some people choose "Microsoft Word" and the scan fuction sends your item to that program and opens it for viewing on your computer screen.

There are different programs to use for each type of fax that need to be set up in advance in your printer to be able to scan from printer to computer. Send pictures to a photo editing software and choose the size and resolution you want as "default". Do the same for setting up text documents before you try and use this feature to eliminate the error code.

To configure your options to scan from printer to pc, push the "menu" button on your printer and use the up and down arrows on the printers keypad to move through the choices. Find the command similar to "scan options" and follow the prompts to set the defaults on handling text documents and pictures and then save your choices by pushing the "ok" button on the printers keypad.

Try scanning again with your computer turned on and open to the desktop. Push the scan button on the printer and see if it sends the image or document to your computer screen. It should warm up, then scan and show a preview on your screen for you to accept or reject. If this does not happen, please asnwer my questions as listed above and clarify what you see so I can help solve this issue right now.

Not too sure on this model, but if there was no options, perhaps the machine has not been set up correctly to scan to a folder or application.
This FAQ/Guide from HP shows you what you need to do to correct set up your printer to make scans.

>open solution center icon on your desktop
>go to settings and check scan options

that is a networking problem the fact the you can copy eliminates the possibility that there is something wrong with the printer / copier

Uninstall everything that has to do with your old HP printer, drivers, photo processing, etc. Reinstall software with J4580 printer. That should open HP Digital Imaging Monitor where you can set scanning options. Plug printer into the back opf your computer. Plug power supply directly into the wall socket.

This means that you have not set up any users in the address book in the printer.

Copy is simple, it will scan the document and print out a copy of the scanned image.

Scan however, is trying to make and store an image file of the scan, but it needs to know WHERE you want to scan it to. The printer does not know where to send the stored image unless you create a storage location for it. This is done with the address book that is stored on the printer.

The material below is how to set up the scanner settings of the printer.

Printer Settings Utility Using the Printer Settings Utility window, you can set up the fax system data options, and create and edit Phonebook entries from your computer. You can also configure the destination launches when you access Scan and then PC.
When you install the Dell software, the Printer Settings Utility is automatically installed.
For information about installing the software, see "Installing Software in Windows".
To open the Printer Settings Utility:

1. Click Start Programs DELL DELL Printers DELL Laser MFP 1815 Printer Settings Utility.
   

The Printer Settings Utility window opens.

1. The Printer Settings Utility window provides several features; Directory (Phone Book, Address Book), Fax Setting (Fax Cover Sheet), and Scan (Destination, Resolution, Scan Color, Show Preview).
   

The Scan Section The Destination Section To configure the operator panel display scan destination list that appears when you access Scan and then PC, click Destination and the Setting button. Using the destination list, you can select a software program that an image can be scanned to.

Make sure you have microsoft word installed i you computer.
But if you want to scan a document you can also scan it to HP Document Viewer.

First open solution center/HP Director and try to scan from document> then in the optin which says where do you want to send the scanned image> click on the drop down and check to see yu have the option of word> if yes select the option of word and try to scan.

If not Open HP Solution center/HP Director and go to settings> Scan settings> Scan to setup> Go to> Destination List> And click on Restore defaults and check to see if you have the option of word in the availabe list and front panel destination list> then click on apply ad ok and close all the windows and then try and check to see if you get the option of scan to word.

Hi,

If you are trying to scan a document, and the settings that you have on the HP SOlution Center Installed in your computer uses the Microsoft Word as SCAN TO, you cant use it since your Microsoft Word Office is not yet setup. You may try using the WOrd Pad instead. Or, you can use the .pdf to scan a document. Just open the SOlution Center on your computer, and try to go to click on Scan Documents- the window will pop-up and change some settings there.

Thank you so much.

adonscott

From Brother Customer Service email:

You can try the following reset - it will most of the settings back to the default options.

Unplug power cord to the machine.
Press and hold down Menu.
Plug power cord back in.
Let go if menu when fax/scan/copy flash.

You may see either "maintenance" or "machine error xx" on the screen.

Type stop/exit, 9, 1.
The machine should show "param init" or similar to show that the reset is being done.

It will then go back to or machine error.

Type stop/exit, 9, 9.

This should take the machine out of maintenance mode and back to normal.

If the error is still present the machine will require an engineer to resolve the issue.