Check the following information please.
General print quality issues
Solving issues with color documents
This section describes issues that can occur when you print in color.
Color document issues
Problem
Cause
Solution
Only black is printing when the document should be printing in color.
Color mode is not selected in your program or printer driver.
Select color mode instead of grayscale mode.
The correct printer driver might not be selected in the program.
Select the correct printer driver.
The device might not be correctly configured.
Print a Configuration page.
One or more colors are not printing, or are inaccurate.
Sealing tape might be on the print cartridges.
Verify that the sealing tape has been completely removed from the print cartridges.
The media might not meet HP specifications.
Use a different paper, such as high-quality paper that is intended for color laser printers.
The device might be operating in excessively humid conditions.
Verify that the device environment is within humidity specifications.
One or more print cartridges might be low. If you are using non-HP print cartridges, no messages appear on the device control panel or in the HP Toolbox.
Replace any low print cartridges.
The control panel is set for override.
Replace low or empty print cartridges.
A color is printing inconsistently after you load a new print cartridge.
Another print cartridge might be low. If you are using a non-HP print cartridge, it might be low or empty but you will receive no indication.
Remove the print cartridge for the color that is printing inconsistently and reinstall it.
The control panel is set for override.
Replace low or empty print cartridges.
The colors on the printed page do not match the colors as they appear on the screen.
The colors on your computer monitor might differ from the device output.
Select
Screen Match in the
Color tab of the printer driver.
If extremely light colors or extremely dark colors on screen are not printing, your software program might interpret extremely light colors as white or extremely dark colors as black.
If possible, avoid using extremely light or extremely dark colors.
The media might not meet HP specifications.
Use a different paper, such as high-quality paper that is intended for color laser printers.
The finish on the printed color page is inconsistent.
The media might be too rough.
Use a smooth paper or print media, such as a high-quality paper that is made for color laser printers. Generally, smoother media produces better results.
Repetitive image defect ruler
Use a repetitive image defect ruler to measure occurrences of repetitive image defects to help solve image quality problems. Place the ruler next to the first occurrence of the defect on the page. Find the distance between identical defects and see the
Repetitive image defects table to identify the component that is causing the defect.
Repetitive image defects
Measurement
Component
24.7 mm0.97 inch
Developer sleeve
26.7 mm1.05 inches
Charge roller
32.9 mm1.3 inches
RS roller
37.7 mm1.48 inches
Transfer roller
54.5 mm2.15 inches
ETB rollers
56.6 mm2.22 inches
Fuser sleeve
62.8 mm2.47 inches
Pressure roller
75.4 mm2.97 inches
OPC
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