DeLonghi DE500P Dehumidifier Logo
Posted on Aug 31, 2011
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I have a De Longhi de500p. Runs and I can hear the compressor kicking on and run. But I am not getting any water in the tank. Room temp 75 degree and humid meter set at 40 .Please give me some advice

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  • DeLonghi Master 43,501 Answers
  • Posted on Sep 07, 2011
Anonymous
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Hi,
There are many reasons why a dehumidifier willnot work or collect water.
Here is a tip that I wrote to help people to figure out what is going wrongwith their dehumidifier

Dehumidifier is running but no water is in bucket

heatman101


-=-

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De'Longhi DE500P quit working after a couple of seasons. The unit is like new. All lights work, everything seems to be running, but no water is extracted. De'Longhi wants me to send it to Ohio,...
Paul, There are 5 basic, yet solvable reasons for what you described. Please pay particular attention to numbers 1 & 2..

1. The humidity extraction level is set to HIGH. Lower it to 32-35%.

2. Air intake filter is dirty or clogged. Turn unit OFF, & Unplug the
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5. Ambient air temperature at floor level is between 40 - 60 degrees.
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If none of the above solves the problem, it may be a case of the compressor needs to be recharged with refrigerant gas or that the humidity condenser sensor has failed. These things usually occur in units that are 5 years old or older. It's rare in a unit younger than that. But, it can happen. Parts are available, but recharging the compressor should be left to the pros.

If you decide to dispose of it. The land fill is not an option. The compressor has refrigerant gas in it and must be disposed of properly. Most cities and counties have drop off sites for this type of appliance.

I hope I was able to help you and thanks for choosing FixYa.
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Hi,
There are many reasons why a dehumidifier willnot work or collect water.
Here is a tip that I wrote to help people to figure out what is going wrongwith their dehumidifier

Dehumidifier is running but no water is in bucket

heatman101

=-=-\
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Why would it not take water out of the air, it runs so long it creates ice on the outside of it. With no water in the bucket. its in the Basement its 52 degrees and the humidie is 84. what can i do to...
Room must be above 60.

If the room temperature is close to 60, the coils may be frozen (completely encased in ice). If this is the case, move it where the water can drain off - about 1 gallon which may NOT run into the drain bucket.
I out mine over the floor drain.
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Does it need to be running? A digital humidity sensor from Radio Shack is cheap and may tell you the humidity is OK - only 50% or less.

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If the room temperature is close to 60, the coils may be frozen (completely encased in ice). If this is the case, move it where the water can drain off - about 1 gallon which may NOT run into the drain bucket.
I out mine over the floor drain.
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Only specially made dehumidifiers work below a room temp of 60 degrees (the temp of a basement in winter).
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Hi,
There are many reasons for a dehumidifier2_bing.gif to not work or collect water.
Here is a tip that I wrote to help people to figure out what is going wrong with their dehumidifier2_bing.gif.

Dehumidifier is running but no water is in bucket
http://www.fixya.com/support/r4662409-dehumidifier_running_but_no_water_in

heatman101
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