The trackpad on my Blackberry Bold keeps freezing - I can still click, but it won't scroll. It used to be an intermittent problem, but for 4 days now it hasn't come back. The phone has been taken apart and there is nothing wrong with the connection, the phone has been wiped and the os replaced, the battery has been taken out and left out for a CONSIDERABLE time, the phone has been "jarred" against the table, the trackpad has been scrolled 5 times first without the battery in and then with it, the trackpad has been cleaned, and finally replaced. These are all suggestions I have been given to date, and none have worked. I am WAAAAAAY out of the warranty and need my phone for not just running my business, but keeping in touch with the wife and making sure my two very small children are ok while I'm away on business trips. I cannot afford a new phone and this is driving me crazy. Please help!!

it may not suits it or of problem of device

if you press and hold your menu button and get to your desired application (or use the convenience buttons) there are some applications where you can scroll using the spacebar (only between sections) if its a conversation press "t" (for top) or "b" (for bottom) otherwise if you want to scroll to a conversation you'll have to compose a new sms to desired contact and the extisting conversation will show up (for sms) and as for bbm just search the contact and click it. I had that problem with my curve and didnt even try to get it fixed in the beggining it would do that occasionnally but eventually it just failed completely so i bought the bold. You can try getting it fixed but nothing guarantees it wont happen again. hope this helped

You can go to nearest service care.

Do you have an added Apps? One could be causing the problem.
The other reason could be the pad is getting wet or moisture on it. Also it is not required to press ******* the pad, maybe too much pressure. Also check sensitivity settings
Out of curiosity, have you tried a battery pull yet? While the phone is on, simply remove the battery, for good measure, wait a full minute, then reinsert the battery and wait for the device to reboot.

Does that help? If not, let us know what operating system you're running on your phone. You can get this info under Options > Device > About Device Versions, or by typing "myver" in a text box (e.g. email or BBM).

go to the blackberry website and get a phone number. Phone them up and ask if they know how to fix it and if they replace trackpads for your model. If that doesn't work search around on the internet, many sites will offer mobile parts quite cheap

hi Titchypink.
this is all i could find out,hope it helps you out.
Trackpad, trackball, or keyboard not working on a BlackBerry smartphone running BlackBerry OS 7.1 and earlier Article Number: 000029640 First Published: April 26, 2017 Last Modified: April 26, 2017 Type: Support

Environment

• BlackBerry smartphones running BlackBerry OS version 6 to 7.1
• BlackBerry smartphones running BlackBerry Device Software 5.0

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Overview

In some situations, a BlackBerry smartphone with a trackpad or trackball may experience issues with sensitivity, latency, or scrolling. Additionally, the BlackBerry smartphone keyboard, or other buttons may be unresponsive.
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Cause

This issue might be caused by one of the following:

1. The trackball/trackpad sensitivity needs to be adjusted.
2. Make sure the trackball/trackpad is not affected by a software freeze or an application freezing.
3. The BlackBerry Device Software is out of date and requires an update to resolve the trackpad, trackball or keyboard issue.
4. The physical trackpad, trackball or keyboard hardware is malfunctioning.

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Resolution

Resolution for Cause 1
Complete the steps in Article 5447 to ensure the trackball/trackpad sensitivity is correctly.
Resolution for Cause 2
For BlackBerry smartphones running BlackBerry OS version 6 to 7.1 using a trackpad, complete the following:

1. From the Home screen, select Options.
2. Select Typing and Language.
3. Select Trackpad Sensitivity.
4. Ensure Audible Roll is selected.
5. Rapidly roll the trackpad up, down, right, and left.
6. If an audible click is heard while not responding, proceed to Resolution for Cause 4 as this could be a software related problem.

For BlackBerry smartphones running BlackBerry Device Software 5.0 using a trackball, complete the following:

1. From the Home screen, select Options.
2. Select Screen/Keyboard.
3. Ensure Trackball Audible Roll is selected.
4. Rapidly roll the trackball up, down, right, and left.
5. If an audible click is heard while not responding, proceed to Resolution 4 as this could be a software related problem.
6. If an audible click is not heard, the problem may be related to a hardware issue. Please contact the wireless service provider for additional steps.

If an audible click is not heard, the problem may be related to a hardware issue. Please contact the wireless service provider for additional steps.
Resolution for Cause 3
To update BlackBerry Device Software using BlackBerry Desktop Software see, Article 11320.
or
To update the BlackBerry Device Software on the BlackBerry smartphone visit http://www.blackberry.com/update/
Resolution for Cause 4
Use the BlackBerry Virtual Expert diagnostics application. For more information, see Article 35973.if not try this link. blackberry scroll pad is not working Google Search

i have the same problem. i could click to open items using my trackpad but it doesnt move, cant scroll thru my phone :s

You would need to take the phone apart and replace the trackpad. You can find a trackpad on ebay for about $12-15. If you are interested you can contact us and send it in for us to fix it. If you buy the trackpad yourself we would just charge you for labor, otherwise we would charge you for the trackpad + labor.

www.usedcellphoneshop.com

i know what ur talking about and its so annoying what i do is i take the battery and sim card out and then put them back in and it seems to work only tho it takes forever!!!!

You could try reflashing your BlackBerry Bold 9700 with the latest firmware to see if that helps. All kinds of erratic behavior can be solved by doing this. The latest BlackBerry Bold 9700 system software is available through here.