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Gene Boyer Posted on Aug 26, 2011
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Washer makes a loud noise and does not enter spin cycle. Sounded like something broke while washing a large load of towels, now just hums at spin cycle. Motor still runs and tub fills and empties. Took entire washer apart and no apparent broken piece. Kenmore washer 110.20927990

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  • Gene Boyer Aug 26, 2011

    My husband says that this is one thing he did not check yesterday. He won't be able to get back to looking at this for a few hours because we have another commitment right now (we weren't sure how long it might take to hear back from our query). However, there was a broken plastic piece under the washer when he was looking at stuff yesterday and he couldn't figure out where it came from.

  • Gene Boyer Aug 29, 2011

    Yes, we found the part and it was broken. Replaced the part, reassembled and the washer sounded as if working normally. Unfortunately, we could never get the tub to actually spin, even though the washer made the same noise as if it was spinning.

  • Gene Boyer Aug 29, 2011

    Thank you for taking the time to provide a response and post the video. After seeing the first response we did replace the coupler. The repair went pretty smoothly once my husband knew what to look for. Unfortunately, after starting again, the tub would not still not spin. My husband took apart again to make sure it was seated well and reassembled. Although everything sounded normal, etc, the tub still would not spin. We gave up yesterday and bought a new machine.

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  • Master 3,513 Answers
  • Posted on Aug 26, 2011
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Hi


As per your description it sounds like the motor drive coupler has failed. If the drive coupler fails you will hear the motor running but nothing will happen except water will pump out. Tilt the front of the washer up a couple of inches & look on the floor for rubber shavings or broken plastic pieces, this will be a sign that the drive coupler has failed. If the motor is seized up I recommend checking the pump. If something is lodged in the pump the motor will just hum. Other possibilities; motor, timer, transmission or harness problems. So tilt the washer to the back and look closely to the motor, the coupling from motor to trans may be broken. The motor drives the agitator, using a belt or a drive shaft. It is possible that the drive belt is broken too.
Please check this link bellow for more information which will help you troubleshoot your problem:-


http://www.washerhelp.co.uk/diy-repair-help_2.html#cl_q4


Please get back to us if you have further query else please accept this particular suggestion.

Thanks for contacting fixya.com

Richard Roth

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  • Washing Mach... Master 9,472 Answers
  • Posted on Aug 26, 2011
Richard Roth
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The "motor coupling" has broke on the washer. Here is a link to the part you need. Below is a video to show you how to make the repair.

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