You need to contact charter for support on their remote and how to reprogram it for your new tv. for most universal remotes there is setup key or you have use a key combo to press to enter into setup mode and a user's for the cable box may have this info. however, if you do not have or did not get a user's guide then you need to contact your charter cable company for the info needed to get the 2 devices working together. refer to cable co. tech support.
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