The hardest part of fixing this is locating and removing the 5 Phillips-head screws without stripping the heads. There are 2 of them at the bottom front, 2 at the top back (above the wheels), and 1 at the back under the dust canister. After they are loosened/removed, you can remove the entire top cover of the vacuum (be careful with the wiring harness), and then the black plastic piece above the cord rewind reel. You can then easily remove the rewind reel, free the snagged cord, and reassemble.
Returned the sweeper to Costco for a full refund and bought another.
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