Paper jam Our daughter's 2500 Lexmark printer/scanner will not print documents. When the computer loads the project into the printer it stops at 50% and then registers as a paper jam. We followed procedures that came up to solve problem on screen, but none of those were helpful. When I arrived in her dorm room, I repeated everything and even reinstalled the printer 3 times. This computer is only about a week old, and it did print 1 item correctly initially. This was the second time she had tried to print. I could not get it to print a test page.

Anand Kumar

• 2035 Answers
• Posted on May 28, 2008

SOURCE: Lexmark X5470 printer says, "Clear paper jam, then press check mark."

1. Turn the printer off and open the access cover.
2. Look for any obstructions in the paper path and remove them if necessary. (It is possible to move the carrier assembly with the power off.)
3. Turn the printer on, load some paper, and press the Form Feed button. (On the X83, press the Select button.)
4. Watch the paper as it feeds through and try to determine where the jam is occurring.
5. Check to see if all the rollers are turning.
   
   If all the rollers are turning, there may be something in the feed path that you can't see. Go to step 6.
   If not, there is probably a feed motor or a gear problem and the printer may require service.
   
6. If the paper is jamming under the carrier assembly, you may be able to fix it using the manual feed slot.
7. Turn the printer off.
8. Take a #10 envelope and feed it through the left side of the manual feed slot until it comes right through the printer to the back of the exit rollers.
9. Move it up and down first, and then slowly move it over to the right side. If something is stuck under the black guide plate, this may work it loose.

Anand Kumar

• 2035 Answers
• Posted on Jun 01, 2008

SOURCE: Lexmark E238 prints about two thirds of a page and stops

Please follow the instruction given in this link:

clear the paper jam as given in this link:
http://support.lexmark.com/cgi-perl/knowledgebase.cgi?ccs=37:1:0:512:0:0&framed=&docid=ENUS25568&relevance=1

SOURCE: Paper jam Lexmark E250d

I hate to state the obvious and I am not patronising you, but is the rear door fully closed (did it click into place) - probably. I wonder how many pages the printer has printed? If you are lucky you might be able to print out a demo page (hold the "okay" button down - the large one with the diamond/triangle on it). If it is a high number (say over 10,000 pages) then perhaps the paper pick rollers have stopped working? Also, what paper are you using? Heavy (100gsm or above) or thin (under 75 gsm) may have feed problems.

If this doesn't work you could always try printing to the rear door - this would probably stop the jam hopefully. This would enable you to print a demo page at least so you can see its page output.

Hope this helps you out.

SOURCE: lexmark x342n printer paper jam

Remove the jammed paper by gently pulling it straight out of the MFp
Please contact Lexmark Technical Support for additional assistance. NOTE: When calling for service you will need your printer model type and serial number. If you need help locating this information, click here.

SOURCE: Paper jam message, but actually no paper jam

1. Turn off the printer.
2. Remove any paper trays. Inspect them for wrinkled or damaged paper.
3. Also open the back cover of the printer if this model has one.
4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
5. If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
6. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
7. If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
8. Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
9. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
10. see alternative if the problem is still not solved.