Hi, to reset/format your phone try to dial *#7780#. or try to follow these steps to reset/format your nokia:
1. Switch off your phone.
2. Press and hold three keys: the green dial key, star key (*), and number 3 key on the keypad and then press the power on/off to switch on the phone.
(remember not to let go the three keys until a formatting word show on the screen)
3. Then your phone will be back to it's original settings when the full phone formatting is completed. Just wait for a few minutes.
Hope this can help you, GoodLuck =)
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