I don't have repair for defective timer.
If following information does not apply to your timer, then add a comment with clear description of timer for possible help.
http://waterheatertimer.org/pdf/Woods-59403.pdf
http://waterheatertimer.org/pdf/GE-15117-Manual.pdf
http://waterheatertimer.org/Woods-timers-and-manuals.html#6-24
1) The only complaint about this 6-button timer sold by Woods, GE and Westek is the MODE doesn't work.
The key to this timer is to finish programming, and then press Clock to return to current time, and at this point the timer is in correct mode.
Then do NOT press mode button ever for any reason, except to reset timer.
2) Try resetting timer by pressing Clock Mode and Prog buttons at same time, and then re-program timer.
3) Timer is not heavy-duty. Load rating is 1000watts incandescent, and 1/4 HP.
If load rating is greater, then timer will not operate as expected.
4) If you have problem with timers, try timer on different load and on different outlet.
Test outlet for polarity using circuit analyzer.
http://waterheatertimer.org/How-to-wire-Cooper-277-pilot-light-switch.html#circuit-analyzer
If you want someone to talk to you, you will have to pay for phone help.
Here are the simplified instructions.
Press Mode to step thru various options, you only need to get to CLK.
Then set the hour, minute and day of the week first.
If you want the timer to go on & off at the same time for 7 days, you must program 7 times.
Good luck, Gary
Setting the Time of Day
Press MODE to go to the Clock (CLK) settings. The display will flash with 12:00 AM.
Press HOUR+ to stop the flashing.
Press HOUR+ and M+ to set the current time in hours and minutes.
Make sure that AM and PM settings are correct.
Note: The day of the week is shown at the bottom of the display. If you have not programmed the calendar settings,
be sure to also set the current day of the week while programming the current time. To do this, press DAY until the
correct day of the week is shown. The CLOCK settings are now complete.
Press MODE to go to the first PGM screen. See Fig.9
Use DAY, H+ and M+ buttons to set the days, hours and specific times that you would like the timer to turn ON.
(NOTE: Be sure the word ON is displayed when setting the ON time.)
Press NEXT ON/OFF to program an OFF time.
Repeat the same steps for all 7 ON/OFF operations, if required.
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