LeapFrog Leapster Electronic Book: Spider-Man (30425) for PC, Mac Logo
Posted on Sep 06, 2008

Leap Frog Interactive Explorer Globe. My touch pen as stoped responding

  • 6 more comments 
  • Anonymous Sep 07, 2008

    I have the same problem--touch pen doesn't respond. Any suggestions?

  • ayesha870 Sep 07, 2008

    My pen on Leapfrog interactive globe doesn't work. what do i do

  • Mattielou Sep 08, 2008

    Touch pen doesn't work. I have checked connections and cord, which appear OK.

  • Anonymous Sep 18, 2008

    My pen quit working too. or at least I think its the pen..The globe is still doing its thing but wont respond to the touch of the pen,.

  • becketts5 Dec 12, 2008

    I live in Australia and the stylus pen for the leapfrog globe does not work. Is there anywhere here I can get a replacement pen?

  • Anonymous Jan 11, 2009

    I live in Australia as well. Is there some place for us to get a replacement?

  • lboehm60 Jan 19, 2009

    Stylus stopped working within one week of purchase.

  • Anonymous Nov 30, 2012

    We replaced the first because the ame thing happened shortly after buying. now it has happened to the 2nd one as well.... starting to think this is a typical problem with this product!!!!

×

3 Answers

Anonymous

Level 1:

An expert who has achieved level 1.

Corporal:

An expert that has over 10 points.

Mayor:

An expert whose answer got voted for 2 times.

  • Contributor 1 Answer
  • Posted on Sep 18, 2008
Anonymous
Contributor
Level 1:

An expert who has achieved level 1.

Corporal:

An expert that has over 10 points.

Mayor:

An expert whose answer got voted for 2 times.

Joined: Sep 18, 2008
Answers
1
Questions
0
Helped
9823
Points
19

I just to the screws out from the bottom of the globe and took the little panel off near the battery panel. The pen is wired in with a rca jack and if we cant find replacement pens for it...it would be easy to replace. Any suggestions

  • Anonymous Sep 18, 2008




    The stylus pen on my Junior Explorer Globe is no longer working. What can I do?




    Answer


    If the pen suddenly stops working without any physical damage, LeapFrog will replace the pen free of charge. However, we recommend that you try cleaning the pen first. Unplug the stylus pen and wipe both the plug and the jack with a dry cotton swab.

    If the pen still doesn't work, send it to:

    LeapFrog Enterprises, Inc.
    Stylus Pen Replacement
    563 N. Fairview Street
    Santa Ana, CA 92703

    If the pen was physically damaged (your dog chewed it, your child ripped the cord, etc.) the replacement cost is $5 to cover shipping and handling. There is no need to send the damaged pen back in this case. Simply click Ask a Question above and send email to our Consumer Services team to let us know you would like to order a new pen.

    If you have any difficulty removing the pen that isn't working or installing the new pen, please contact our Consumer Services department at 1-800-701-5327 for assistance.

  • Chris Wetzel
    Chris Wetzel May 22, 2014

    Does anyone know if these replacement stylus pens for the LeapFrog: Junior Explorer Interactive Globe are still available?

×

Anonymous

Level 1:

An expert who has achieved level 1.

New Friend:

An expert that has 1 follower.

Mayor:

An expert whose answer got voted for 2 times.

  • Contributor 2 Answers
  • Posted on Jun 17, 2011
Anonymous
Contributor
Level 1:

An expert who has achieved level 1.

New Friend:

An expert that has 1 follower.

Mayor:

An expert whose answer got voted for 2 times.

Joined: Jun 17, 2011
Answers
2
Questions
0
Helped
10030
Points
2

I just solved this by replacing some capacitors in the unit. I found in the globe section there were only 2 capacitors (220uf 10v 85deg). Capacitors have a limited life, and while I know almost nothing about electronics I learned this trick fixing other appliances. Anyway, I replaced the two in the globe and no luck, then since I had a spare I looked in the base section and found one more capacitor matching those I'd bought so I replaced that one and it's working perfectly now, total cost of $2.86. I suspect I only needed to replace the one in the base unit but I'll never know.
I hope this helps someone. Opening the globe is a bit tricky so feel free to contact me for help. I can be contacted by the feedback form at www.flowershop.com.au rather than posting my email address to all the spammers of the world. ;)

Ad

Anonymous

Level 1:

An expert who has achieved level 1.

Mayor:

An expert whose answer got voted for 2 times.

  • Contributor 1 Answer
  • Posted on Dec 16, 2008
Anonymous
Contributor
Level 1:

An expert who has achieved level 1.

Mayor:

An expert whose answer got voted for 2 times.

Joined: Dec 16, 2008
Answers
1
Questions
0
Helped
9823
Points
2

Try to find the pen in toys r us

Add Your Answer

×

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1helpful
1answer
1helpful
1answer

The pen hs stopped wotking on our leap frog globe

Hello,

If you are in the US, you can call their Consumer Services number at:

1-800-701-5327

They will be able to help you get a new one.

Thanks for using Fixya.
0helpful
1answer

Leap Frog Smart Globe Pen broke - which replacement pen do I order?

Hi, I just ordered 2 pens - the price was $5 per pen including S+H. I was told that the globe that we have ( smart globe, purchased in 2003 or so ) is a discontinued model so I just ordered an extra one just in case. The pens should arrive within 10-15 business days according to the costumer rep. Good luck!
Oct 20, 2009 • Toys
0helpful
1answer

Leap frog globe pen no longer works

Either the wire is broken inside the insulation, or the batteries are dead.
5helpful
1answer

Leap frog globe pen replacement

The leapfrog webpage gives this info for getting replacement pens:
"If the pen was physically damaged (your dog chewed it, your child ripped the cord, etc.) the replacement cost is $5 to cover shipping and handling. There is no need to send the damaged pen back in this case. Simply call our Consumer Services center at 1-800-701-5327 to order a new pen."
http://leapfrog.custhelp.com/cgi-bin/leapfrog.cfg/php/enduser/std_adp.php?p_faqid=23&p_created=996471052&p_sid=mNlXPJDj&p_accessibility=0&p_redirect=&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9MTAsMTAmcF9wcm9kcz0wJnBfY2F0cz0mcF9wdj0mcF9jdj0mcF9wYWdlPTEmcF9zZWFyY2hfdGV4dD1nbG9iZQ**&p_li=&p_topview=1
2helpful
1answer

I need to order a replacement pen for my leap frog globe

Call their Consumer Services number at:

1-800-701-5327

They will be able to help you get a new one.
2helpful
2answers

I need to order a new pen for Leap Frog's Junior Explorer Globe

Call their Consumer Services at 1-800-701-5327. They will be able to help you order a new one.
Not finding what you are looking for?

9,833 views

Ask a Question

Usually answered in minutes!

Top LeapFrog Computers & Internet Experts

Mat Kramer
Mat Kramer

Level 1 Expert

21 Answers

k24674

Level 3 Expert

8093 Answers

Larry Ng
Larry Ng

Level 3 Expert

14585 Answers

Are you a LeapFrog Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...