Either the driver file is corrupted of the OS is corrupted. Re install the OS and install an good antivirus also. Load the driver and install Capture Perfect 3. Check if your USB cable also, it does not cost much to replace it.
You need to clean the scanner every morning with a well wrung wet cloth, especially rollers, glass surface and paper tray. If the paper sensor is dirty the scanner will assume there is paper!
Check you CP3 settings, are you controlling the scanner from the Comp or from the Front Panel?
S. Mohan. Chennai, India
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