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Posted on Aug 17, 2011
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Cannon g9 lense will not retract ... it is stuck ... it says lense error restart camera ... i have taken battery out ... let it sit without battery .... i have resintalled battery and still recieve error message ... How do I restart camera ??

  • justgrateful Aug 17, 2011

    Cannon G9 lense is extend out ... camera will not allow lense to retract ... there is a message code ... "Lens Error, Restart Camera" ... I have taken the battery out then reinstalled battery which does not appear to restart camera ....

    What can i do to restart camera ??

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  • Master 2,574 Answers
  • Posted on Aug 17, 2011
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The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism.
The two links below give step by step DIY instructions on troubleshooting and attempting to fix this problem. Click on or copy and paste the links into your browser.
http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

http://www.e18error.com/repair.html

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  • Canon Master 17,989 Answers
  • Posted on Aug 17, 2011
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Are you removed the battery, reinstalled it again? Wont work? Lesn mechanism stuck or internal failed; the G9 is a precision instrument. Alot users with this problem report to Canon Service (click HERE), I attached one answer and comment:

On the service sheet it said this:
Examination/Request Details:
LENS ERROR MESSAGE. LENS IS EXTENDED. CHECK ALL FUNCTIONS, REPAIR TO GOOD WORKING ORDER.

Service Details:
We have examined the product according to your request, and, it was found that the optical assembly was inoperative there was no display on the LCD. The optical assembly was replaced. Other inspection and cleaning and parts replacements wer carried out.


And the best news was the cost: $0.00. Everything is back to normal and in good working order. So, if you have the same problem that I did, I recommend going to the link I had in my first post and going through the repair process. Overall, it took 10 days to get it fixed and back in my hands.

While it was really annoying that this problem happened, I have to say that Canon was satisfactory in repairing the problem, getting the camera back to me in a decent amount of time and NOT charging me. They were also good at emailing me when they received my camera and when they had shipped it back to me (complete with 2-day delivery thru FedEx and a tracking number).

So if this happens to you, I wish you the same luck that I had!
END.

Also could check this generic procedure: Lens_Error_Support

Hope helps.

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Related Questions:

0helpful
1answer

I turned my Cannon G9 camera on and 'lens error. restart camera' is the message I see. The lens will not retract and the camera does not function at all except for the message and the opening...

Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ... Here are some troubleshooting steps that you can try that may (or may not) correct it. They only seem to work for less than 40% of the lens errors, but if the camera is out of warranty (or repair cost approaches that of the camera), they're worth that try. Some of the later steps do involve some risk to the camera, so carefully weigh your options before deciding to conduct them:
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MY cannon g9 lens want go back in, and it say lens error , restart camera what should i do

Unfortunately, many cameras that fall prey to lens error problems can only be corrected by professional repair. But, here are some last resort troubleshooting steps that you can try that may correct it. They only seem to work for less than 40% of the lens errors, but if the camera is out of warranty (or repair cost approaches that of the camera), they're worth that try.
0helpful
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0helpful
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Lens error, restart camera.How can I restart the camera IXUS 60?

Hi,

Since the camera is locked after lens error, you will restart camera removing batteries.

If this does not help, then you are in one of the following conditions:

Lens error and lens does not retract.
Try helping lens gently back in while you turn off the camera holding the button at same time.

Lens error and lens do not extend.
Restart the camera , and try gently tapping the camera back with the palm of your hand whilst restarting camera at same time.

If that does not help, then one part on the camera lens assembly is broken or out of place, or dirt inside lens mechanism caused the fault.

The lens must be disassembled by a technician to fix the problem.

If the problem is not fixed swapping batteries and resetting, then the camera must be taken apart and tested by a technician.

Here you can get a quote on repair: Repair



0helpful
1answer

The screen reads "lens error, restart camera. I can not get the lens to retract. I can not get the power to stay on. The cannon screen shows up momentairly - but fades to black and the message appears.

remove the battery, let it sit for at least 2 hours, then put it back. put the batteries back, then gentle push the lens sideways to free its stuck part. if the error still occurs and the lens is not retracting, consult the warranty for the device as the lens assembly gears may be at fault.


regards,

voodoo
0helpful
1answer

How do you restart the Canon G9 camera?

There is not way to reset it if you get “lens error”. The lens stuck, you need to send it for repair.
0helpful
1answer

My canon SD850 IS digital camera is not even a year old and well taken care of. I thasnt been dropped and is already broken? What do i do...everytime i turn it on all of the sudden the lense is stuck poped...

Take a look at the suggestions at the top of page 122 of the Advanced Camera User Guide. The suggestion is that the cause may have been that the camera was still on when the memory card/battery cover was opened. Try closing the cover and then turning the camera off and then on again. Hope this helps.

Jack
0helpful
1answer

I lost my Cannon Powershot G6 and want to replace it. would you recommend G9 or G10? Or is similarly priced Nikon better solution? I have lenses and adapters for G6. Are they compatible with the...

Considering you've become familiar with the Cannon, I would stick with that. With different cameras come different problems. Probably best to stick with what you know. I would recommend the G10. It was the most amazing camera I've ever messed with. Though, most of your G6 lenses and adapters should be compatible with G9, but doubtfully the G10.
Still need help? Let me know!
Olivia~*
Nov 01, 2008 • Cameras
8helpful
3answers

Dsc w7

While turning in off softely press the lense in and out a couple of times. The lense would retract. If not fully, but most of the way, push the lense a little harder in until completely retract. If you turn it on, I should work fine. The reason the lense does not retract is most likely some dust in there somewhere. If it did not help, you would have to open the lense and clean it and close the lense.

I hope it helps,
0helpful
1answer

Lense error, restart camera

probebly you lost your motor which drive your lence in camera
dont do anything because this problem is not the one which we can solve by our selve
so kindly go to any service station near you
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