If the hose is longer than 5 feet, that's part of the problem. The hose must slope down and straight to a floor drain. It relies on gravity to drain.
Although you just purchased it, the hose connector and inner tubing may be clogged. This is another reason water is diverted to the bucket. Turn the unit OFF & unplug it.
Using an appropriately sized, 18" long, plastic
Zip Tie, carefully insert the tip of Zip Tie into the hose connector and tubing.
Continue to push it in until you reach a bend in the tubing. You will
need to gingerly work the Zip Tie past this bend, until it either
bottoms out or you run out of usable Zip Tie. Then slowly pull the Zip
Tie back out while rotating (twisting) it. This will breakup any clogs.
As you reach the inserted end of the Zip Tie, be prepared, as some water
may follow. Reconnect the hose, plug the unit in and turn the Master
ON/OFF Switch to ON. Set the humidity extraction level to 35% or
Maximum if you have a manually controlled unit. Allow the unit to run,
while you the hose for water flow. It may take 5 to 10 minutes for water to appear.
NOTE: If you don't have a Zip Tie, you may use something similar ( i.e.a long pipe cleaner), but NO wire coat hangers.
Hope this helps you to troubleshoot & solves the problem. Thanks for choosing FixYa.
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