Even though my answering machine indicates it is on, noone can leave a message.The response is that the mailbox has not been set up.Can you help? Thank you.I have had this system for quite a while and have had no problems until Qwest updated my internet connection.

Making Use of the Voice Mail Service
From your own extension
VPS* Extension No.
Mailbox
· If you have no password, you can skip the last step.
* VPS: Voice Processing System
From someone else's extension
VPS Extension No.
Mailbox No.
Mailbox Password*1 +
· If you have no password, you can skip the last step.
Listening to a Message
Password*1
+
KX-TVA series
Listen to Message
Deliver Message
Mailbox Management
Automated Attendant
Message Notification
Other Features
End Call
KX-TVS series
Listen to Message
Deliver Message
Check Mailbox Distribution
Automated Attendant
Mailbox Management
Other Features
End Call
VPS Extension No.
Leaving a Message
From your own extension
Mailbox Password*1 +
From someone else's extension
Mailbox No.
Mailbox Password*1 +
· If you have no password, you can skip the last step.
Enter the desired mailbox no.
To send the message immediately
Leave a message
(KX-TVA series)
(KX-TVS series)
Follow the guidance
To set the delivery time

Turn on the answering machine by pressing the on/off button on the base. Set the time and date by pressing the Time/Set button (to the right of the menu button) and pressing Change until the correct day or time is heard. Then press Time/Set again.

To record a message, press Menu until you hear "Set Outgoing Message", then press Record and speak the message (include the mailbox info if you are using them). Press any Play/Stop button to end the message.

Set the various features by pressing Menu to access each one, then press Change to change the setting. Press Time/Set to lock in the change and press Menu to change the next feature. Press a Play/Stop key to leave the menu.

The most important one is "Set Announce Only" to Off for callers to leave a message.

All messages will go into Mailbox 1 unless the caller indicates a different mailbox. Press the Mailbox button to hear new messages if the mailbox has a mix of new and old messages. Press the button a second time to hear all messages. Skip/Quick lets you advance to the next message and Repeat/Slow will let you hear a message again.

Press Vol (up) to adjust the base speaker volume higher during playback.

In the menu, the first option lets you set the two digit security code to access the messages when you call in from another phone. When calling press # followed by 1, 2, or 3 to access the desired mailbox. Press #4 to repeat a message. #5 to skip. Press *0 to end the remote call.

For the full manual, see: http://www.vtechphones.com/vtechphones/index.cfm/support/manuals/ and scroll down to 5866.

I hope this helps.

Cindy Wells
(all this assumes the base is on (connected to power) and connected to a good phone line. Without power it will not work at all. I test phone lines for dial tone with an old corded phone.)

Hi,

This sometimes happens on my phone. The only way I have found to clear this is to leave a voice-mail. Check your messages delete the test message and your system should clear itself out.

I think what happens is it gets stuck thinking there is a message. So when you clear the new message it then realizes there is no more messages. I know this works on my phone and could be the same for yours.

Let me know,if needed further assistance.

Hope i helped you.

Thanks for using ' Fixya ' and have a nice day!!

The general delivery mailbox could be the one thats full. try feature 981 press the othr soft key the display should say log:enter in 1000000 (the general delivery mailbox is 100, and defaulted password is 0000.) Hopfully the password wasn't changed

Have all employees delete all messages from all mailboxes.

Try and reset your settings:
On my Nokia 6600 its done the following way:
Menu->Settings->Reset settings (Or reset to factory settings or something like that)

PS: Please rate this solution

first set day and time... menu, mailboxes, set day/time, scroll to day, set, select, ok... then scroll to current time, set, dial pad four digits, 2 for am or 7 for pm, select save. now power on line 1 or 2 or both. phone is preprogrammed with 'hello, please leave a message after the tone.' to record your own use menu, mailboxes, select setup 1 or 2, then review/chng oga, then record new oga, then ok. record when screen changes, choose stop when you're done. shortcut: press and hold record, press and release mailbox line x, release when finished. you only record one line at a time, so you can have different messages on each line. even if it's the same, you must record each line. since you can only record one message the shortcut would be useful for an 'out to lunch, be back about 1-30' sort of message. then re-record a standard message when you get back from lunch. 'course, you really don't need an 'out to lunch' message, since people are accustomed to answering machines at any time of day. all the caller needs to know is that 'i can't get to the phone right now.' and they appreciate it when you keep it short.

Moving a Message to Another Mailbox

You can move a message from one mailbox to another. The message is saved a a new message in the mailbox to which it's been added and is deleted from the original mailbox.

1 While the message you want to move is playing press "setup". The system beeps and stops playback, the Message Window displays CP (for copy) and the Mailbox lights flash.

2 Press the MBox button where you want to move the message. The system resumes playing messages in the original mailbox.

Direct your caller to press the star (*) and the number of the mailbox (1, 2 or 3 )to leave a message on.

Here is the link to the instruction amnual for your machine; http://www.swbfreedomphone.com/ib/ibansw/fa970.pdf Hope this helps :)