I have a error message when trying to open printmaster platinum 12

Here are some ideas I found with a Google search:

http://forums.encoreusa.com/tm.asp?m=36129

You must have the CD to reinstall the program.

Try re-installing software. For more detail on cause. Right click on My Computer > Manage > Event Viewer > Application and check errors / warnings based on source.

PrintMaster 2011 Platinum encountered the following error:

java.lang.NumberFormatException: For input string: "12,00"
at sun.misc.FloatingDecimal.readJavaFormatString(FloatingDecimal.java:1224)
at java.lang.Float.valueOf(Float.java:388)
at com.storyrock.dlog.PrintWizardDialog.a(SourceFile:1982)
at com.storyrock.dlog.PrintWizardDialog.(SourceFile:386)
at com.storyrock.ui.actions.PrintAction.doAction(SourceFile:103)
at com.storyrock.ui.actions.ApplicationAction$1.run(SourceFile:60)
at java.awt.event.InvocationEvent.dispatch(InvocationEvent.java:209)
at java.awt.EventQueue.dispatchEvent(EventQueue.java:597)
at java.awt.EventDispatchThread.pumpOneEventForFilters(EventDispatchThread.java:269)
at java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchThread.java:184)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:174)
at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:169)
at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:161)
at java.awt.EventDispatchThread.run(EventDispatchThread.java:122)


If this situation persists, please visit the technical support website at http://www.printmasterpacks.com/support

try uninstalling it then reinstall

this is more than likely an issue witht the disc that the file is located on. I would contact the manufacturer and see if there is any way to get a replacement disc.

re install the program

Have a look here.

http://support.encoreusa.com/kb.asp?id=144

take a look at this link:

http://errornerds.com/error/?k=Error-1305&gclid=CJ3dzdaQ-5sCFdND5godVm8W-Q

Printmaster Platinum downloaded and installed reasonably well on my Gateway 6mb RAM 500MG HDD running Vista Home Premium.  The 26.5MB patch seemed to install okay.  In trying  to open the app I got the folloiwing:  "Error opening HKLM with ALL ACCESS - setting up registry"  I uninstalled--completely-- and the reinstall worked the same way with the same Error Message. The install followed the instructions that came with the patch via msconfig.  I can get the app to run with a lot of time-consuming effort using Task Manager.  Once opened it seems to work fine. It might be a good idea to offer a definition for HKLM, which is to say IHABT.  Oh, yeah, I HAD A ***** OF A TIME.
Presumably this is a registry entry or dll.  Please shed some light on this.  I have used this program for years and have a  host of saved projects.  PrintMaster Gold worked much better but I paid a bunch of money for Platinum (knowing full well  it was an older edition).
Help

the question was regarding PrintMaster Silver 12, although it was posted in the PrintMaster Platinum 16 forum.

Anyway, Broderbund has the instructions on their web site
http://support.broderbund.com/fix.asp?isid=30284&print=0&prog=1294819732