How to Clean Scanner Glass

HELLO.

This is the solution to the cleaning issue.

1. Wipe the microwave inside and out with a soft cloth dampened with a warm, mild detergent solution. Rinse with a soft cloth dampened with plain water. Dry with a soft, dry cloth.

2. Put 2 cups of water into a 4-cup measuring cup. Place the measuring cup in the microwave, then heat on high for 5 minutes to loosen food particles that are stuck to the inside walls. Leave the measuring cup inside the microwave for 1 to 2 minutes, then remove and wipe the interior as in Step 2.

3. Remove the glass turntable and wash it in the sink with mild detergent or in the dishwasher. Handle carefully, as the turntable is breakable.

Thanks.

Hi ,
can you please specify your printer model for more appropriate solution Buddy!..Thank you!..

Solution one: Reset the product If there is static interference, or loose connections with the product, this can result in bands or lines in the copy, fax, or scan output. To resolve this issue, check the product connections and reset the product Press the Power button ( ) to turn on the product.Disconnect the power cord from the rear of the product.Unplug the power cord from the wall outlet.Wait 30 seconds.Plug the power cord back into the wall outlet. Reconnect the power cord to the rear of the product.Press the Power utton ( ) to turn on the product.Try to copy, fax, or scan again.If these steps resolved the issue , you do not need to continue troubleshooting.If the issue persists , continue to the next solution.
Solution two: Clean the scanner glass and scanner lid If the scanner glass or the white underside of the lid has fingerprints, smudges, lint, dust, or other debris, this can slow performance and affect copy and scan quality. To resolve this issue, clean the product.Before you begin, gather the following materials:Several clean, soft, lint-free cloths

Mild glass cleaner
CAUTION: Use only glass cleaner to clean the scanner glass. Do not use cleaners that contain abrasives, acetone, benzene, or carbon tetrachloride. These substances can damage the product. Avoid isopropyl alcohol (rubbing alcohol) because it can leave streaks on the glass.

1. Press the Power button ( ) to turn off the product.
2. Disconnect the power cord from the rear of the product.
3. Lift the scanner lid. Figure 3: Lift the scanner lid
   
4. Spray a clean, soft, lint-free cloth with mild glass cleaner.
   CAUTION: To protect the scanner, do not spray the glass cleaner directly on the glass.
5. Clean the scanner glass with the lint-free cloth. Figure 4: The scanner glass
   
6. Clean the glass strip next to the scanner glass with the lint-free cloth. Figure 5: The glass strip
   
7. Dry the scanner glass and the glass strip thoroughly with a clean, dry cloth or chamois to prevent spotting, and then dry the white underside of the scanner lid.
   NOTE: Do not use paper-based wipes or tissues that can leave fiber residue.
8. Clean the white underside of the scanner lid. Figure 6: The underside of the scanner lid
   
9. Close the scanner lid.
10. Reconnect the power cord to the rear of the product.
11. If the product does not turn on by itself, press the Power button ( ) to turn it on.
12. Try to copy, fax, or scan again.

• If these steps resolved the issue , you do not need to continue troubleshooting.
• If the issue persists , continue to the next solution.

Solution three: Clean the automatic document feeder (ADF) Use the following steps to clean the automatic document feeder. Step one: Clean the ADF rollers and separator pad

1. Gather the following materials:
   • A clean, lint-free cloth, or any cloth that will not come apart or leave fibers
   • Distilled, filtered, or bottled water (tap water might damage the product)
2. Remove any documents from the document feeder tray.
3. Press the Power button ( ) to turn off the product.
4. Disconnect the power cord from the rear of the product.
5. Lift the cover of the ADF until it stops. Figure 7: Lift the ADF cover
   
6. Find the pick rollers and separator pad. Figure 8: Locations of the pick rollers and separator padLightly dampen a clean lint-free cloth with distilled or bottled water, and then squeeze any excess liquid from the cloth.
7. Use the damp cloth to wipe any residue off the separator pad.

Follow these steps to make it work... TIP: Focus on the printer it self. make sure that it can copy (b&w and color) fine.
If your done reseting the printer go to the next step Solution #2 Clean the All-in-One and make a blank copy Before you begin, gather the following materials:

• Several clean, soft, lint-free cloths
• Mild glass cleaner

Step one: Clean the scanner glass and lid

1. Press the power Button to turn off the product, and disconnect the power chord at the back of the printer.
2. Open the scanner lid, and remove any originals from the scanner glass.
3. Spray a clean, soft, lint-free cloth with mild glass cleaner.
4. Wipe the scanner glass and the white underside of the scanner lid with the dampened cloth.

Step two: Clean the automatic document feeder ADF

1. If the product is not already off, press the Power button to turn off the product, and disconnect the power cord from the product.
2. Locate the ADF frame to the left of the white underside of the scanner lid.
3. Press the ADF frame release.
4. Unhook and remove the ADF frame.
5. Lightly dampen a clean, soft, lint-free cloth with a mild glass cleaner.
6. Use the dampened cloth to clean both sides of the transparent film, and the white strip in the center of the ADF frame.
7. Clean the ADF frame.
8. Re-Install the ADF Frame

Step three: Make a blank copy

1. Remove any originals from the scanner glass.
2. Load plain white paper in the input tray.
3. Press Start Copy Black to make a blank copy.

• If the copy is clean, there is no need to continue troubleshooting.
• If the copy has vertical bands, lines, or streaks, there might be dust inside the product, poor internal connections, or the product might be damaged. Contact HP's Printers support department @ 1-800-474-6836

To view this steps w/ images click on this link Good luck! :)

Hi,

I always advice my customer to follow below steps if a vertical line are encountered while scan or copy.

SOLUTION ONE: Reset the All-in-One

Power Reset:

If there is static interference, or loose connections with the product, this can result in bands or lines in

the copy, fax, or scan output. To resolve this issue, check the product connections and reset the product.

1.Make sure the product is powered on, and then disconnect the power cord from the product.
2.Disconnect the USB cable from the product, and then disconnect it from the computer.
3.Reconnect the USB cable to the computer, and then reconnect it securely to the product.
4.Disconnect the power cord from the wall outlet, and then reconnect it to the wall outlet.
5.Reconnect the power cord to the product.
6.Press the Power button to turn on the product.
If these steps resolved the issue , you do not need to continue troubleshooting.
If the issue persists, see the next reset.

Partial Reset

1.Remove the power cable from back side of the printer while its ON.
2.Press and hold "#" and "3" button, while holding them both insert the power cable and release the button after 10 seconds.
3.If printer turns OFF, press power button to turn it ON.
If these steps resolved the issue , you do not need to continue troubleshooting.
If the issue persists, see the next reset.

Semi-Full reset

1.Remove the ink cartridges.
2.Remove the power cable from back side of the printer while its ON.
3.Press and hold "#" and "6" button, while holding them both insert the power cable and release the button after 10 seconds.
4.If printer turns OFF, press power button to turn it ON.
5.Insert the ink cartridges.
If these steps resolved the issue , you do not need to continue troubleshooting.
If the issue persists, see the next reset.


NVM Reset

1. Remove the ink cartridges.
2. Remove the power cable from back side of the printer while its ON.
3. Press and hold "OK" and "Cancel" button, while holding them both insert the power cable and release the button after 10 seconds.
4. If printer turns OFF, press power button to turn it ON.
5. Insert the ink cartridges.
If these steps resolved the issue , you do not need to continue troubleshooting.
If the issue persists, see the next Solution.


SOLUTION TWO: Clean the product and make a blank copy

If the scanner glass or the white underside of the lid has debris, this can slow performance and affect copy

and scan quality. To resolve this issue, clean the All-in-One.
Before you begin, gather the following materials:

*Several clean, soft, lint-free cloths
*Mild glass cleaner

1. Press the Power button ( ) to turn off the product, and disconnect the power cord from the product.
2. Open the scanner lid.
3. Spray a clean, soft, lint-free cloth with mild glass cleaner.
CAUTION:Do not spray the glass cleaner directly on the glass to avoid damaging the scanner.
4. Wipe the scanner glass and the white underside of the scanner lid with the dampened cloth.
5. Dry the scanner glass thoroughly with a clean, dry cloth, or chamois to prevent spotting, and then dry the white underside of the scanner lid.
NOTE:Do not use tissues that can leave fiber residue.
6. Clean and thoroughly dry the small strip of glass to the left of the scanner glass, and then clean and dry the white plastic strip on the left underside of the scanner lid.
7. Close the scanner lid.
8. Reconnect the power cord to the product, and press the Power button to turn on the product.



If the issue persists, please service the product.


Thanks & Regards
Rizwan