This means your battery is flat. When charging the battery if the green light on the charger is on then charge is getting to the battery. If the battery isn't holding a charge then you will need to replace the battery.
I'm sorry to hear you're having difficulty with your Dyson handheld. In order to help further, we would need some additional information about your particular machine, including which Dyson handheld model you own. It would also be beneficial for us to talk you through some quick diagnostic checks when you have your machine fully charged and easily to hand. We should then be able to help you determine which part is at fault.
At your earliest convenience, please give our experts a call - you can reach us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
Your battery is losing voltage too quick. It has probably developed a
'memory'. Dyson claims that their handheld has the best suction out of
all the handhelds out there. In order to maintain that claim the circuit
board will shut off power to the motor when the voltage drops below
adequate charge for full suction.
We need someone who can teach us to bypass that part of the circuit so
it won't cut power to the motor or you need to get a new battery.
Shorting the battery like an Aircraft battery then re-charging won't fix it.
Your battery is losing voltage too quick. It has probably developed a 'memory'. Dyson claims that their handheld has the best suction out of all the handhelds out there. In order to maintain that claim the circuit board will shut off power to the motor when the voltage drops below adequate charge for full suction. We need someone who can teach us to bypass that part of the circuit so it won't cut power to the motor or you need to replace the battery. Shorting the battery like an Aircraft battery then re-charging won't fix it.
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