Facebook ANY problem

FIXYA is not FACEBOOK.

FIXYA unpaid volunteers cannot get a refund from a FACEBOOK Seller.

Attempt to contact Seller first.

Next step, contact Facebook, and if paid in a way to cancel or get refund from payment, do so.

https://www.facebook.com/help/1509199829292504?helpref=faq_content


https://www.facebook.com/help/1509199829292504?helpref=faq_content


Regards.

maybe you are sending this problem to the wrong place. Fixya.com is not a business that takes orders and payment. It is a website where people like yourselves share their problems and people who have some experience about that problem try to provide solutions.
So please contact the company from whom you ordered the service and from whom you are expecting a refund.

What is the Satisfaction Guarantee? FixYa's community Expert will provide guidance and advice on understanding your product's problem along with a recommended fix. FixYa is committed to provide a professional advice, but we cannot guarantee it will always fix the problem. In some cases, in-person diagnostic, repair or other services are needed - those types of services are not supported by our community. Therefore, in some cases our advice may not solve the problem.

Subscription payments are non-refundable. Refund of a single-problem service fee is provided only if two conditions are met: (i) Request for refund was submitted within thirty (30) calendar days following the date of purchase, and (ii) FixYa concluded you have not received a professional-level advice or guidance for your problem. If you believe you are entitled for a refund, please submit your request with a full description on the case thought our contact us page. FixYa will respond in a timely manner. Who should I contact with questions about Premium Assistance? If you have additional questions or billing questions with our Premium Assistance, please email us at [email protected].

Please invite another chat assistance without accepting the last disconnected session. You can invite or seek as many assistances as you wish until your problem is fixed and until most helpful session is accepted. Good luck.

From the "terms" hyperlink at the bottom of every page:

Refund Policy

Email and Chat Support subscription payments are non-refundable. Refunds of single-problem service fees are provided only if two conditions are met: (i) you request a refund within thirty (30) calendar days following the date you purchased the service, and (ii) we agree (in our reasonable discretion) that you did not receive professional-level advice and guidance on your product. If you believe that you are entitled to a refund, please send your refund request and a description of your case to [email protected]. We will respond as quickly as we can.