How do I turn off the ringer on my extension so that everytime a call comes to the main switch I can't hear it -- I only want to hear the intercom rings
No where have I seen this answer documented in the user guide. LUCKILY someone from our company in past did document the procedure. Feature **266344, PW: 266344 (this is different from the listed PW of 26346). Press the top arrow on the right. Enter the extension you want to turn off. Press the top right arrow again twice until you see Line assignment and press the top right arrow again. Enter the line you want to change (001) Then hit "change" until you see the status you want to achieve (appear only). Scan through all the remaining lines in your trunk. Don't worry- only took me an entire day to find this configuration!
Posted on Mar 18, 2008
How do I reset my company voicemail I am having the same problem with my companys phone.....it is a Norstar M7310.....I am trying to reset the voicemail but it wont change
Norstar Common Voicemail Features
To Check Your Voicemail:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. From here you can listen to messages, change your greeting, change your
password, etc.
To Leave a Message for Someone in Your Office:
1. Press the Leave Message key or Feature 980
2. Enter the mailbox number (extension number. of the person you want to leave
a message for
3. The display will show the name of the mailbox owner, press OK
4. Leave message
To Access Your Voicemail box from Another Phone:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Press the OTHER softkey
3. At the LOG: prompt, enter your mailbox#(extension #. and your password all
together followed by the "#" sign
4. Press the OK softkey
To Access Your Mailbox from Outside of the Office:
1. Call the main office number or your DID (if applicable.
2. If the call is answered by a receptionist, have them transfer you to your
voicemail box
3. If the call is answered by the company greeting, or your personal greeting,
Enter: * *
4. At the prompt, enter your mailbox #(extension #. and password all together
To Transfer Someone to a Voicemail Box:
1. Press the Transfer to Voicemail key or press the Feature button, then 986
2. Enter the mailbox # (extension#.
3. The display will show: Call Transferred
To Change Your Personal Greeting:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. Press the ADMIN softkey
4. Press the GREET softkey
5. Press the REC softkey
6. Press the PRIME softkey
7. Press the YES softkey
8. At the tone, record your new greeting, press the OK softkey to end your
recording and then the OK softkey again to accept the new recording
To Record Your Alternate Greeting (Used when on vacation or
out of the office.:
1. Press the Check
Voicemail key or press the Feature button, then 981
2. Enter your password
3. Press the ADMIN softkey
4. Press the GREET softkey
5. Pres the REC softkey
6. Press the ALT softkey
7. Press the YES softkey
8. At the tone, record your new greeting, press the OK softkey to end your
recording, then the OK softkey again to accept the new recording.
9. You then need to have your voicemail box now play the Alternate Greeting,
Press the GREET softkey
10. Press the ChOOSE softkey
11. Press ALT softkey
12. Display will show: "Accept msgs: Y", Press the OK softkey to have
your voicemail box accept messages while your Alternate Greeting is turned on,
or press the CHNG softkey to change the "Y" to an "N" if
you do not want your voicemail box to accept messages.
13. When you return to the office, make sure you go back into your voicemail
box and have it play the PRIME greeting
took this from a guide i have, might help you guys out
Posted on Jul 15, 2008
I have read the manual so many times and can't find it. How can I get the other phone in our office to ring when an outside call comes in? Please help. Thanks. [email protected].
No where have I seen this documented in the Norstar Manual. Follow these steps:
Feature **266344
PW: 266344 (note that this is different pw than provided in manuals)
Terminal Sets- press top right button
Enter the extension to which you want to turn the ringer off
Press the top right button again three times until "Show Line" appears. Starting w/ the first line you want to turn off, enter the line and then "change" the status to "appear only", scan through your remaining lines and do the same steps. Remember to do all of the lines in your trunk.
Posted on Mar 18, 2008
ok i am fairly new to my company and before i came no one knew how to even put the proper persons name on an extension...i have gone that far, but as for voicemail, we have people who dont even work here anymore, and we want to change the msg etc...we have no clue and i have downloaded quite a few manuals...
basically start fresh...so that the proper people get vm's and customers wont get a generic vm which i have no clue how to check it...
so yeah, basically is there a master reset to begin voicemail again, and the message said to clients? i am sure there is, but heck if i know...
much obliged in advance for your help...
helena
Norstar Common Voicemail Features
To Check Your Voicemail:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. From here you can listen to messages, change your greeting, change your
password, etc.
To Leave a Message for Someone in Your Office:
1. Press the Leave Message key or Feature 980
2. Enter the mailbox number (extension number. of the person you want to leave
a message for
3. The display will show the name of the mailbox owner, press OK
4. Leave message
To Access Your Voicemail box from Another Phone:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Press the OTHER softkey
3. At the LOG: prompt, enter your mailbox#(extension #. and your password all
together followed by the "#" sign
4. Press the OK softkey
To Access Your Mailbox from Outside of the Office:
1. Call the main office number or your DID (if applicable.
2. If the call is answered by a receptionist, have them transfer you to your
voicemail box
3. If the call is answered by the company greeting, or your personal greeting,
Enter: * *
4. At the prompt, enter your mailbox #(extension #. and password all together
To Transfer Someone to a Voicemail Box:
1. Press the Transfer to Voicemail key or press the Feature button, then 986
2. Enter the mailbox # (extension#.
3. The display will show: Call Transferred
To Change Your Personal Greeting:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. Press the ADMIN softkey
4. Press the GREET softkey
5. Press the REC softkey
6. Press the PRIME softkey
7. Press the YES softkey
8. At the tone, record your new greeting, press the OK softkey to end your
recording and then the OK softkey again to accept the new recording
To Record Your Alternate Greeting (Used when on vacation
or out of the office.:
1. Press the Check Voicemail key or press the Feature
button, then 981
2. Enter your password
3. Press the ADMIN softkey
4. Press the GREET softkey
5. Pres the REC softkey
6. Press the ALT softkey
7. Press the YES softkey
8. At the tone, record your new greeting, press the OK softkey to end your
recording, then the OK softkey again to accept the new recording.
9. You then need to have your voicemail box now play the Alternate Greeting,
Press the GREET softkey
10. Press the ChOOSE softkey
11. Press ALT softkey
12. Display will show: "Accept msgs: Y", Press the OK softkey to have
your voicemail box accept messages while your Alternate Greeting is turned on,
or press the CHNG softkey to change the "Y" to an "N" if
you do not want your voicemail box to accept messages.
13. When you return to the office, make sure you go back into your voicemail
box and have it play the PRIME greeting
took this from a guide i found, helped me out
Posted on May 05, 2008
I cannot find the manual for my Meridian Northern Telecom M7310 NT8B20 corded phone... We have it set to beep every 30 seconds when a line is on hold. How do I change it to not beep? And how do I turn it back on? (I need to leave a couple lines on hold all day, while I'm the only one in the office, but I want the feature back on tomorrow).
Thanks for your help!
link to a m7310 manual, might help
http://www142.nortelnetworks.com/bvdoc/norstarbcm/m7310-2.pdf
you will need adobe reader
Posted on May 01, 2008
We have a Norstar M7310 phone here in the office, how do I reset the system administration password?
This works, i just did it today!!
Press Feature 985
Press the 9 Key
Enter RESETSMPSWD (73738767793) using the dialpad
Press YES
Once you have RESET the password, it reverts to the default.
See Below
If your system uses 2 digit extensions use 120000
If your system uses 3 digit extensions use 1020000
If your system uses 4 digit extensions use 10020000
Posted on Jul 03, 2008
Sorry i am not sure where to find the model number on this phone but our phona at our front desk now says Do Not Disturb and so it is not ringing. We are trying to figure out how to remove this. Thak you So much for the hel[p
FEATURE 85 sets "Do Not Disturb", and to cancel any feature, add a # sign.
FEATURE # 85 will cancel it. :)
Posted on Jan 12, 2009
All my users complain about low handset volume and when they change it using the volume bar while on a call, the next call goes back to default.
Were you able to get this setup and working to your liking?
Posted on Mar 12, 2009
I locked myself out of our mailbox for a Norstar model M7310. I have been told to reset it by pressing Feature 985 then 9 then selecting "yes" when prompted to reset the password.
Now what is next!? Once reset, I tried to access the mailbox with our correct password, then I tried 0000, then 9999 and nothing! I keep getting locked out again.
Can someone help??
Feature 983 is system admin
1. Log into system administration
To Reset a Mailbox Password:
1. Log into system administration
2. Select the softkey under “MBOX”
3. Select the softkey under “Chng”
4. Enter the mailbox number you want to reset the password for
5. The display shows “Reset Password”
6. Select the softkey under “RESET”
7. Press the release key
*The new password will be “0000′, the system will ask the user to change
Posted on Aug 06, 2009
An employee left, tried to clear mailbox for new employee; mailbox locked; understand all the steps to unlock, except do not know how to "log in" by system administrator. I have the "config" and "6623" password, but it asks for administrator's mailbox and pw... I do not know what the system administrator's mailbox is??? I tried the main unit which is 7300, but that did not work either. I have two people whose mailboxes are locked and need to get them unlocked!!!!
How to Change a Mailbox Password (Administrator Only)
1. To access the voice mail system press "Feature".
2. Press "983".
3. When you see "Log:" enter "120000" for 2 digit extension numbers, enter "1020000" for 3 digit extension numbers.
4. Press "OK".
5. Press "MBOX".
6. Press "CHNG".
7. Enter the mailbox number (same as extension number) you wish to reset.
8. Press "Reset" softkey.
9. Press "Rls" to exit (orange button to the right of the number buttons).
The Default password is "0000".
Posted on Sep 11, 2009
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