Amazon Kindle Paperwhite - Answered Questions & Fixed issues

I think you are looking at the number which signifies the EU Conformity. What other numbers are visible? The CE 0700 is an EU Conformity designation. The Paperwhite only came in 1st and 2nd Generation. Find the product guides here for your device. http://www.amazon.com/gp/help/customer/display.html/ref=help_search_1-1?ie=UTF8&nodeId=200317150&qid=1276571335&sr=1-1

we dont have access to your personal or financial accounts you would need to open your account or profile to change your information

It is so simple just connect the Kindle wifi with password. Sometime due to virus issue Kindle do not connect with the wifi For more you can ask for the Kindle Support Kindle Technical Support Registration 877 690 9305

Fire Kindle Echo Support Amazon's site has excellent support & help for your Kindle device. Click the above link and select your device. Hope this helps, Nik.

If it is the Amazon.com account password then go online and change your password. If the device password then try the following: Forgot my password Did you forget the password used to unlock your Kindle? If so, you'll need to reset the device to gain access. By resetting, your Kindle will be restored to factory defaults, which means your registration information and content will be removed, and all settings will return to the defaults. To reset a Kindle Fire 1st Generation: 1. From the lock screen, slide the Unlock Bar from right to left 2. Use the keypad to enter characters into the password/PIN field four times 3. You'll be prompted to reset your Kindle Fire. Tap "Ok reset" To reset all other Kindle Fire models: 1. From the lock screen, slide the Unlock Bar from right to left 2. Use the keypad to enter characters into the password/PIN field five times. 3. When prompted to reset your Kindle Fire, tap "Reset" To reset a Kindle 2nd Generation, Kindle Keyboard, or Kindle DX: 1. Slide and release the power switch to turn on the device or exit sleep mode 2. Enter "resetmykindle" in the password field and press the enter key on the key pad 3. Wait several minutes while your Kindle restarts To reset a Kindle (5-way controller): 1. Press and release the power button to turn on the device or exit sleep mode 2. Select the keyboard key once on the password screen and enter "resetmykindle" in the password field, then select "Enter" To reset a Kindle Touch or Kindle Paperwhite: 1. Press and release the power button to turn on the device or exit sleep mode 2. Tap the password field to bring up the onscreen keyboard 3. Enter "111222777" and select "OK" If you don't remember your Parental Controls password, you can deregister your device instead of resetting, as long as you're connected to a wireless network. You'll need to redownload your content, but items that were transferred via USB will be kept. Here's what to do: 1. Visit the Manage Your Content and Devices (www.amazon.com/manageyourkindle) page on your computer 2. Select the "Manage Your Devices" link 3. Select "Deregister" to deregister your device from your account Sync your Kindle, then register again. If you need help with your Wi-Fi password, please contact your Internet Service Provider or router manufacturer.

No my wife has two kindles, both are registered to her. I do not know how she did it. Try calling here.

Klindle Customer Support - Toll Free 1(800)-(550)-(1391)‎

You really need to talk to Kindle support. Log on to Amazon. Your Account, Click and go to Manage, click. On left of screen you'll see Kindle Support, Click on Help Home. This should show your devices and a quick fix list. If your device is NOT there you may need to see about getting it registered. Under Quick fixes click on contact and follow the directions there. I usually send an email and request a call back. They are pretty fast so don't be driving while you wait.

First reaction is to reset the tablet. Second check if you still can logon with your ID on the Kindel Store. Then try to buy a book. When the error keeps coming back goto the support page from Amazon with the link here: Fire Kindle Echo Support

Hi,

I assume you mean kindle books you order online (not from the kindle itself?)

They are delivered to your Kindle based on what you have registered on line, not to your email. Therefore changing your email address should not matter (at least directly).

When you say 'moved' - do you mean moved house physically (which does not matter at all) or moved to using a new kindle? Assuming you mean a new kindle, you need to
A) make sure the kindle is registered to your Amazon account: go to home screen, touch top of screen to bring up menu and then press the 'three lines button', select settings. There should be option to register (you will need email address and password - so you need to make sure your online Amazon account has correct email address registered! This is where email change might be causing problems, but can be updated online)

B) when you order books online you need to select the correct kindle to deliver to in the drop down box next to the order button (it might be called something like "Paul's Second kindle")

You can access all books you have ever bought (for this kindle or any other) on Kindle paper white by selecting 'cloud' when on the list of books at home screen.

Hope that helps, if not please reply and explain in more detail what you are doing and what happens / does not happen

If you got to the Amazon Kindle website (using a laptop or desktop is better because of the typing involved) and log in and re-register both devices to the same email and password they will automatically show up as two devices on your one Kindle account and you should be able to use them to share the books on your cloud. The way I understand it is if you have two different user ID's and passwords, you will have two different clouds.

Try with another charger. If this not resolve the problem you have broken charging connector, charging line or mother board problem.

Call customer service. They will be happy to assist you

It[s stuck somewhere in it's program. Best thing would be to contact help. It's free and they are really good. You can reach Kindle Customer Support via phone or chat by clicking one of the links below: To contact us via phone: http://www.amazon.com/clicktocall To contact us via chat: http://www.amazon.com/clicktochat

Do you speak German or do you need to change language the kindle is using? Have you set up and online account with amazon yet? If not it can be done at same time from your device. On first page you will see a line of icons at top of page, tap the one with 3 lines. This will give you a list. Tap settings; The next page will give you info on registration of the device and another choice is wi-fi set up. Just follow the directions. For further help: You can reach Kindle Customer Support via phone or chat by clicking one of the links below: To contact us via phone: http://www.amazon.com/clicktocall To contact us via chat: http://www.amazon.com/clicktochat

Register it with Amazon

Did you try holding down the power button for 10 to 15 seconds? This is the hard reset method.

Something could be wrong with the battery. Mine is 7 years old and still going strong. Contact help for suggestions To contact us via phone: http://www.amazon.com/clicktocall To contact us via chat: http://www.amazon.com/clicktochat

If your kindle screen is frozen then you can navigate to the below given link. If you still find any kind of issue then take kindle support from experts or call them.

If your kindle is gone then you can deregister your kindle by following these steps:

• To deregister a device from Amazon Video:
  1. Go to your Amazon Video Settings.
  2. Find your device under Registered Devices, and then click the Deregister option next to it.
• To deregister a device from Amazon Appstore:
  1. Go to Your Apps and Devices.
  2. Click Your devices.
  3. Click the Actions button, and then click Deregister device.
• To deregister a device from Amazon Music:
  1. Go to your Amazon Music Settings.
  2. Locate your device under Manage Your Devices, then click Deauthorize next to the device.
• To deregister a device from a Kindle reading app:
  1. Visit Manage Your Content and Devices
  2. Select Your Devices.
  3. Select your device or app and select Deregister in the Actions column.
  4. To confirm, select Deregister again on the pop-up window.
• To deregister a device from other Amazon applications:
  1. Go to Your Account and select Change Account Settings under Settings.
  2. Click Edit next to the Password field.
  3. Follow the on-screen instructions and click Save Changes.
  4. Click Done after you've completed all your updates.

If You still find any kind of issue then you can navigate to www kindle com support or call kindle customer service number which is toll-free. Amazon Kindle Fire Support Help Toll Free 1855 856 2653

https://www.amazon.com/gp/help/customer/display.html?nodeId=201733470