Hi ronnie641,
Here is the
Support Site for the Philips GoGear Vibe:
http://ow.ly/5QSk4
You can find FAQ's, as well as instructions on how to
perform a Repair (see below). A Repair will restore the device as well as update the firmware.
If you have any additional questions, you can reach Philips Consumer Care @ 1-888-744-5477 - an agent can also guide you through the process.
Hope this helps!
REPAIR INSTRUCTIONS: http://ow.ly/5QSon
Use a pen tip or other sharp object to insert the
RESET hole
gently on the side of the player and connect it again to your PC.
If it is still not recognized, your player may be at fault. Try the Philips Device Manager software.
NOTE: Contents will be removed by using the repair function.
- Install the Philips Device Manager and run it with your player connected to your PC. You can download it under the Software & drivers section.
- Click the Repair tab in the Device Manager, press and hold the corresponding recovery key on the player when connecting it to your PC.
- Follow the PC screen to recover your player.
You can find the recovery key on your player from the below table.