20 Most Recent RCA M4204 MP3 Player - Page 8 Questions & Answers

It could be that there is an issue with the device's firmware (or a file on it has is causing problems). Download the firmware install from here: http://voxrightnow.custhelp.com/app/answers/detail/a_id/2558

Follow the on-screen instructions to perform the install.
Be sure to back up any important media before performing this install.

If your computer does not recognize it, press and hold the play button while connecting the device for upwards of 30 seconds. If that does not work then it is likely the player is unrecoverable.

As long as the computer enumerates the drive (you can see it in My Computer as a drive letter) then there is likely an issue with the firmware. Download the firmware install from here: http://voxrightnow.custhelp.com/app/answers/detail/a_id/2558

Follow the on-screen instructions to perform the install.
Be sure to back up any important media before performing this install.

If your computer does not recognize it, press and hold the play button while connecting the device for upwards of 30 seconds. If that does not work then it is likely the player is unrecoverable.

Sounds like there is an issue with the firmware. Download the firmware install from here: http://voxrightnow.custhelp.com/app/answers/detail/a_id/2558

Follow the on-screen instructions to perform the install.
Be sure to back up any important media before performing this install.

If your computer does not recognize it, press and hold the play button while connecting the device for upwards of 30 seconds. If that does not work then it is likely the player is unrecoverable.

As long as the computer enumerates the drive (you can see it in My Computer as a drive letter) then there is likely an issue with the firmware. Download the firmware install from here: http://voxrightnow.custhelp.com/app/answers/detail/a_id/2558

Follow the on-screen instructions to perform the install.
Be sure to back up any important media before performing this install.

If your computer does not recognize it, press and hold the play button while connecting the device for upwards of 30 seconds. If that does not work then it is likely the player is unrecoverable.

Sounds like there is an issue with the firmware. Download the firmware install from here: http://voxrightnow.custhelp.com/app/answers/detail/a_id/2558

Follow the on-screen instructions to perform the install.
Be sure to back up any important media before performing this install.

If your computer does not recognize it, press and hold the play button while connecting the device for upwards of 30 seconds. If that does not work then it is likely the player is unrecoverable.

Sounds like there is an issue with the firmware. Download the firmware install from here: http://voxrightnow.custhelp.com/app/answers/detail/a_id/2558

Follow the on-screen instructions to perform the install.

If your computer does not recognize it, press and hold the play button while connecting the device for upwards of 30 seconds. If that does not work then it is likely the player is unrecoverable.

Sounds like there is an issue with the firmware. Download the firmware install from here: http://voxrightnow.custhelp.com/app/answers/detail/a_id/2558

Follow the on-screen instructions to perform the install.
Be sure to back up any important media before performing this install.

As long as the computer enumerates the drive (you can see it in My Computer as a drive letter) then there is likely an issue with the firmware. Download the firmware install from here: http://voxrightnow.custhelp.com/app/answers/detail/a_id/2558

Follow the on-screen instructions to perform the install.
Be sure to back up any important media before performing this install.

If your computer does not recognize it, press and hold the play button while connecting the device for upwards of 30 seconds. If that does not work then it is likely the player is unrecoverable.

Sounds like the firmware install didn't take. Download the firmware install directly from RCA instead of easyRip here: http://voxrightnow.custhelp.com/app/answers/detail/a_id/2558

If your computer does not recognize it, press and hold the play button while connecting the device for upwards of 30 seconds. If that does not work then it is likely the player is unrecoverable.

As long as the computer enumerates the drive (you can see it in My Computer as a drive letter) then there is likely an issue with the firmware. Download the firmware install from here: http://voxrightnow.custhelp.com/app/answers/detail/a_id/2558

Follow the on-screen instructions to perform the install.
Be sure to back up any important media before performing this install.

If your computer does not recognize it, press and hold the play button while connecting the device for upwards of 30 seconds. If that does not work then it is likely the player is unrecoverable.

Sounds like there is an issue with the firmware. Download the firmware install from here:
http://voxrightnow.custhelp.com/app/answers/detail/a_id/2558

Follow the on-screen instructions to perform the install.
Be sure to back up any important media before performing this install.

Download the firmware update from here:
http://voxrightnow.custhelp.com/app/answers/detail/a_id/2558

Follow the instructions describing how to perform the firmware install. This will restore it to factory default state (minus all the media that was shipped with it)

Sounds like there is likely a firmware issue. Try downloading the firmware update from here:
http://voxrightnow.custhelp.com/app/answers/detail/a_id/2558

Follow the instructions describing how to perform the firmware install.

Note: Be sure to back up any important media you have on your player before starting the reinstall of the firmware.

You need to use the RCA easyRip software. It has a Player Loader module that automatically does the video conversion so your device can play it. As long as the video can be played in Windows Media Player, the Player Loader module should be able to convert and transfer it and your device should be able to play it.

For additional detail about how to use the Player Loader, run the easyRip software and click on the Help module (the icon with the '?' on it) and find the Player Loader section.

Sounds like there is likely a firmware issue. Try downloading the firmware update from here:
http://voxrightnow.custhelp.com/app/answers/detail/a_id/2558

Follow the instructions describing how to perform the firmware install.

Note: Be sure to back up any important media you have on your player before starting the reinstall of the firmware.

When you have them plugged into the computer, do the show you a charging icon or that the battery full?

Regardless of the bahavior, as long as you have let them charge for a little while, try a firmware update on both of them. If they are like the device shown in the picture, you can download the update from here:
http://voxrightnow.custhelp.com/app/answers/detail/a_id/2558

Otherwise, visit this site, find yours in the list and click on downloads to access the link for your device's firmware:
http://www.rcaaudiovideo.com/categories.aspx?product=318&post=5

Note: Be sure to backup any important media on your player before doing the update.

Make sure that the Lock on the back of the device hasn't been accidentally moved to the locked posistion. If your computer recognizes the player and you can access it in windows, then there is likely a problem with the firmware.

Download and install the new firmware from here:
http://voxrightnow.custhelp.com/app/answers/detail/a_id/2558

Note: Be sure to back up any important media on the device before doing the firmware reinstall

You might want to try doing a firmware reinstall.

You can download the firmware update here:
http://voxrightnow.custhelp.com/app/answers/detail/a_id/2558

Follow the directions to perform the install. If there is any media on your device you don't want to lose, be sure to back it up before you do the firmware reinstall.

If there is an issue with the LCD, it may be mechanical and unrecoverable.

As a last resort, you may want to try and reinstall your firmware and see if that resolves the issue.

Download the updater from here:
http://voxrightnow.custhelp.com/app/answers/detail/a_id/2558

Follow the directions to reinstall the firmware. You may want to back up any media you do not want to lose as a result of the firmware re-install.

Power on the device. In the menu, go to settings. Switch the "Protocol" from MTP back to MSC.