20 Most Recent Reliance Water Heater #6-50-DJRT 50GAL Electric Water Heater Questions & Answers

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I have a Reliance 501 HWH, 15 yrs old. Nary a problem until now. Yesterday, HW was very hot. Today, no HW. I'm thinking of replacing both elements and thermostats due to the age. Sound reasonable?

At fifteen years of age it would be less cost over time and labor to replace the whole tank. How efficient is your old one and being it runs hot all the time you could have a tank that will not last very long anyway. Mine sprung a leak at 18 years and made a big mess.
12/17/2014 4:50:38 PM • Reliance Water... • Answered on Dec 17, 2014
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My pilot light goes out irregularly it's a

If you still have your owner's manual, you will need to call the manufacturer. They will need the model # & serial #. This particular brand has a fine mesh filter screen on the bottom (below the burner) that gets clogged and causes irregular pilot outages. They have a recall in which they will send you a new burner assembly with a reset switch built-in to it. They will send it to you for free, but you will need to hire your local propane co (at your expense) to install it and also clean the filter while they have the burner assembly out. Good luck. Douglas
1/6/2011 2:21:21 AM • Reliance Water... • Answered on Jan 06, 2011
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I have a Reliance 501 water heater, when I take a

Electric water heater is fully repairable by homeowner.
Following information will tell you how.

1) Background on your heater:
Reliance is AO Smith company.
http://www.aosmith.com/OperatingUnits/Detail.aspx?id=138&ekmensel=c580fa7b_12_0_138_3

Age of water heater is shown in serial number. First character is letter. Second 2 characters are numbers, which are year of manufacture. For example 05 is year 2005.

The 501 manual is not shown on Reliance website:
http://www.reliancewaterheaters.com/prod/elec.html

2) Two things known for sure:
- electricity is OK
- upper element is working because there is some hot water.

3) Three things can cause problem you describe:
- Loose wire located from upper thermostat to lower element and thermostat.
- Upper or lower thermostat is bad
- Lower element is burned out

4) How to troubleshoot and repair
- Turn off power, open covers and look for loose and burned wiring, especially on lower element.
- When finished, put back insulation and covers so thermostat not exposed to cooler temperatures.
- Burned wire on lower element is evidence that lower element is burned out.

- If you do not want to follow testing steps below, next step is to replace both upper and lower thermostat for about 25$ and see if problem persists.
- If problem persists, replace lower element.
http://waterheatertimer.org/How-to-replace-thermostat-on-electric-water-heater.html

5) Test lower element, before replacing anything
http://waterheatertimer.org/How-to-test-water-heater-element.html

6) Troubleshoot electric water heater
http://waterheatertimer.org/How-to-troubleshoot-electric-problems-with-water-heater.html

7) How to replace lower element and clean sediment out of tank:
http://waterheatertimer.org/How-to-clean-sediment-out-of-electric-water-heater.html
11/18/2010 7:48:07 AM • Reliance Water... • Answered on Nov 18, 2010
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Are all 25VS FV sensors equivalent?

I personally wouldn't replace a safety device (placed there by lawyers, lawsuits and the all knowing government) with anything other than OEM. While it's very likely that one manufacturers flammable vapor sensor may interchange on another brand of tank, I think it's highly unlikely that EVERY manufacturers sensor will work on every other brand of tank
10/15/2022 9:09:47 PM • Reliance Water... • Answered on Oct 15, 2022
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How do I drain my hot water tank that has no drain valve?

Shut off water open lowest drian/ tap off water will run off there .It will take the pressure off
11/14/2021 10:39:53 PM • Reliance Water... • Answered on Nov 14, 2021
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I have a Reliance water heater that pilot won't light. Model6-30-nomt 400 Need some troubleshooting ideas

check gas flow of tube if ok replace pilot generator
12/19/2020 7:29:46 AM • Reliance Water... • Answered on Dec 19, 2020
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A.O. Smith Water Heater. What does error code of 991 indicate?

Here you are Dorothy AO Smith code 991 Solution for error code 991 Check the gas type of the water heater. Inspect the environment around the water heater. ... Check if there is grease and/or dirt in the burner (Part #101) and the fan motor (Part #103), especially if the water heater has been installed in a contaminated area.

Error code '991' for type ATI-110C-N by AO Smith. Cause and ...

More help here, but you probably need a service call, especially if it is a gas water heater. https://www.google.com/search?q=error+code+of+991 ..
11/30/2020 8:35:13 PM • Reliance Water... • Answered on Nov 30, 2020
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Reliance 40 gal elec water heater will not drain to allow me to change bottom element??? What's up?

The heater could be clogged with sediment.
11/30/2020 5:39:09 PM • Reliance Water... • Answered on Nov 30, 2020
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Reliance propane water heater. Water too hot, even at lowest setting. Reliance sent new thermostat, same thing! Now they tell me it's because we don't use enough hot water! Is it possible?

The thermostat controls the water temp regardless of how much you use . Not using hot water the heater will cut in just to keep temp up to setting .
10/28/2020 2:59:59 PM • Reliance Water... • Answered on Oct 28, 2020
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DOES THE RELIANCE 606 WATER HEATER USE THE SAME UPPER AND LOWER ELEMENTS?

nope the 606 is gas and dont use elements
9/8/2019 2:03:02 PM • Reliance Water... • Answered on Sep 08, 2019
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Reliance 606 gas hot water heater went out did what directions said wont light , what do i do

Thermocouple is the issue most likely page 17 in link. if your heater has a fame arrestor it may be dirty and restriction air into combustion chamber http://www.reliancewaterheaters.com/media/72552/100264285-RELIANCE-N3-GAS-ULN.pdf
5/28/2019 2:55:15 AM • Reliance Water... • Answered on May 28, 2019
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2016 reliance gas water heater won't do rapaid heat

Please call for service.
3/28/2019 11:00:49 PM • Reliance Water... • Answered on Mar 28, 2019
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Why won't the main water supply knob turn to allow water to the water heater

Shut off unit then turn off water to house at water main out side. Drain water heater remove old valve install new
1/24/2019 6:15:16 AM • Reliance Water... • Answered on Jan 24, 2019
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MY RELIANCE WATER HEATER SHUTS OFF AND I HAVE TO KEEP PUSHING THE RESET BUTTON. HOW CAN I FIX THIS?

Why Does My Electric Water Heater Reset Button Keep Tripping? So the red reset button on your electric water heater keeps popping out and needing to be reset. Here's the most likely problem: The water in your water heater is getting too hot. When the water temperature in your water heater exceeds 180°, the red reset button (also known as the high-limit switch) trips. This tripping protects you from getting scalded or burned when using hot water in your home. OK, but then what's causing the water in your water heater to get so hot? The most likely cause is a bad thermostat. How a bad thermostat causes your water heater reset button to trip Electric water heaters have a lower and upper thermostat-one for each heating element. The thermostats are responsible for controlling the heating elements. When the water has cooled off, the thermostats kick on the heating elements to heat the water. And once the water has reached your desired temperature, the thermostats shut off the heating element. (This is very similar to the way your heating and air conditioning thermostat controls your home HVAC system.) But these thermostats can go bad. When they do, they sometimes get stuck in the "on" position. This means that that the heating element continues to heat your water, eventually causing the high-limit switch to trip. The fix: The bad thermostat needs to be replaced. A plumber can use a multimeter to test the thermostats and find out which one is bad. Other problems that can cause your high-limit switch to trip While a bad thermostat is the most common reason your water heater's reset button may trip, it's not the only one. Other common causes include:
  • A shorted heating element-It may be that the thermostat is working just fine and shutting off the heating element. But a short in the element is causing it to continue to heat your water.
  • Loose wiring-A loose wire in the water heater can generate heat that can cause the high-limit switch to trip.
  • Bad high-limit switch-The switch itself may be malfunctioning and tripping when it shouldn't be.

Get a professional plumber's help

Do you live in the Minneapolis-St. Paul area and need a reliable plumber to help you troubleshoot your water heater problem? Contact MSP Plumbing. We can usually fix the problem the same day.
11/7/2018 1:32:11 PM • Reliance Water... • Answered on Nov 07, 2018
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