Schlage Camelot Deadbolt Keypad, Satin Nickel #BE365VCAM619 - Answered Questions & Fixed issues

Hold the last number in longer.

Take the lock back off and flip the back portion of the lock so the locking lever is reversed you have that on backwards. If that doesn't work reset the lock back to factory settings and reprogram the lock!

Reset it to factory settings and then reprogram it

reset lock back to factory settings and try to reprogram the lock if that don't work take it back and get a new one. If that don't work its pretty much operator error and you will have to read the directions carefully on programming the lock as they can be easily misunderstood.

Reset lock back to factory settings and reprogram the lock!

Add User code: Press PC, Press Schlage, Press 1, enter new user code, repeat new user code, Function completed! Delete user code: Press PC, Press Schlage, Press 2, enter unwanted user code, repeat unwanted user code, Function completed! PC(programming code)

Recommend resetting the lock back to factory settings and try reprogramming. Also if you don't hold the latch while turning the key to lock/unlock the door it may not be recognizing the keys inserted and this will keep the key in place. Try that before resetting to factory just make sure you hold latch and turn key until it wont turn anymore.

you either installed it wrong or the lock is malfunctioning Uninstall the unit and reinstall it looking for flaws along the way, making sure nothing is obstructing normal operation as per factory instructions, also make sure your door and lock hole are aligned as instructed, replace batteries, if this fails the lock has malfunctioned and there is not much you can do to repair it, please call the manufacture and see if it is under warranty still... good luck... more questions? just ask

Does my Schlage BE365-CAM BE365CAM505 have a feature that allows it to automatically lock the deadbolt without having to enter code and turn the dial? Sort of. The lock has what is called the "turnlock" feature. When enabled, you have to only push the Schlage button, then manually turn the dial. When disabled, you have to enter the user code, then turn the dial.To enable/disable this feature, enter your Programming Code--press the Schlage button--Press 7.Each time you do this, you toggle between enabled and disabled.Videos for installing and programming can be found on this page:http://consumer.schlage.com/Service-Support/Pages/InstructionandManuals.aspxScroll down and find them under the heading Electronic Security--Keypad deadbolt 365

I don't have a direct answer, but here is the contact info you need for customer service:Schlage Lock CompanyCustomer Service Department2119 E Kansas City RdOlathe, KS 66061United States Customer SupportWarranty & Technical Information: 1.888.805.9837http://consumer.schlage.com/Service-Support/Pages/ContactUs.aspxSchlage FAQ: http://consumer.schlage.com/Service-Support/Pages/InstallationTroubleshooting.aspx http://consumer.schlage.com/Service-Support/Pages/FAQ.aspx Instructions & Manuals: http://consumer.schlage.com/Service-Support/Pages/InstructionandManuals.aspxYou also need to check the operation with the door open versus the door closed--to make sure that you haven't developed a mechanical bind between the door and doorjamb. If all else fails, the lock should be under warranty!Good luck!

"How can I program my electronic keypad lock when the instructions with the Programming Code have been lost?"The back plate of the keypad side of the lock on the exterior of the door has a sticker which includes the serial number, six digit programming code and two pre-programmed four digit user codes. The lock must be disassembled to a point the exterior of the lock can be pulled away from the door and the information on the sticker made note of.Complete installation & programming instructions can be found here:http://consumer.schlage.com/Project%20Documents/P515-858.pdfNotice that the above is a .pdf filetype. That means that you need to have Adobe Reader or similar installed on your computer to view it. So if you are unable to view the file, download (for free) and install Adobe Reader first. You can get it here:http://get.adobe.com/reader/Videos for installing and programming can be found on this page:http://consumer.schlage.com/Service-Support/Pages/InstructionandManuals.aspxScroll down and find them under the heading Electronic Security--Keypad deadbolt 365Good luck--and please provide feedback if this helps!

Follow the installation instructions, paying particular attention to step8- the door handing instructions. You probably have it backwards:http://s7d5.scene7.com/is/content/BDHHI/kwikset-smartcodeA note about the PDF files: If you cannot view a given file, you need to first install Adobe reader. You can get the free download from here:http://get.adobe.com/reader/Good luck!

How can I program my electronic keypad lock when the instructions with the programming code have been lost?The back plate of the keypad side of the lock on the exterior of the door has a sticker which includes the serial number, six digit programming code and two pre-programmed four digit user codes. The lock must be disassembled to a point the exterior of the lock can be pulled away from the door and the information on the sticker made note of.This number is the programming code referenced in the information for changing the entry code.This link will take you to the page that you need to get started:http://consumer.schlage.com/Service-Support/Pages/InstructionandManuals.aspxThen scroll down to this heading on that page:Electronic Security-Keypad Deadbolt 365There's a wealth of info under that heading. You will be able to see a PDF file of the original print instructions, as well as a video of how to install the lock. This installation video (second item down) will be useful to allow you to disassemble it and view the sticker. This is also a great time to change the 9-volt battery! Batteries should be replace about every three years.The seventh item under that same header is a video which walks you through how to reprogram the keypad to your new code, using that programming code that you found on the backside of the keypad.A note about the PDF files: If you cannot view a given file, you need to first install Adobe reader. You can get the free download from here:http://get.adobe.com/reader/Good luck--and please provide feedback if this helps!

Disassemble the lock to the point where you can view the sticker with the 6 digit programming code. This link will take you to the p[age where you can get started:http://consumer.schlage.com/Service-Support/Pages/InstructionandManuals.aspxScroll down to the heading for the BE365There's a wealth of info under that heading. You will be able to see a PDF file of the original print instructions, as well as a video of how to install the lock. This installation video (second item down) will be useful to allow you to disassemble it and view the sticker. This is also a great time to change the 9-volt battery! Batteries should be replace about every three years.The seventh item under that same header is a video which walks you through how to reprogram the keypad to your new code, using that programming code that you found on the backside of the keypad.A note about the PDF files: If you cannot view a given file, you need to first install Adobe reader. You can get the free download from here:http://get.adobe.com/reader/Good luck--and please provide feedback if this helps!

Well, it's battery operated, and batteries don't do so well in -40 degree temperatures. So, yeah, even with the batteries on the inside, a lot of cold is transferred. The cold doesn't do much for the internal mechanical movement of the lock, either.

How can I program my electronic keypad lock when the instructions with the programming code have been lost?
The back plate of the keypad side of the lock on the exterior of the door has a sticker which includes the serial number, six digit programming code and two pre-programmed four digit user codes. The lock must be disassembled to a point the exterior of the lock can be pulled away from the door and the information on the sticker made note of.
This number is the programming code referenced in the information for changing the entry code.

This link will take you to the page that you need to get started:

http://consumer.schlage.com/Service-Support/Pages/InstructionandManuals.aspx

Then scroll down to this heading on that page:

Electronic Security-Keypad Deadbolt BE365

There's a wealth of info under that heading. You will be able to see a PDF file of the original print instructions, as well as a video of how to install the lock. This installation video (second item down) will be useful to allow you to disassemble it and view the sticker. This is also a great time to change the 9-volt battery! Batteries should be replace about every three years.
The seventh item under that same header is a video which walks you through how to reprogram the keypad to your new code, using that programming code that you found on the backside of the keypad.
A note about the PDF files: If you cannot view a given file, you need to first install Adobe reader. You can get the free download from here:

http://get.adobe.com/reader/

Good luck--and please provide feedback if this helps!

Reprogramming BE 365:

This link will take you to the page you need, to get started:

http://consumer.schlage.com/Service-Support/Pages/InstructionandManuals.aspx

Then scroll down to this heading on that page:
Electronic Security-Keypad Deadbolt BE365
There's a wealth of info under that heading. You will be able to see a PDF file of the original print instructions, as well as a video of how to install the lock. This is useful because there should be a sticker to be found on the backside of the keypad, with the code number that you need to reprogram the lock. This installation video (second item down) will be useful to allow you to disassemble it and view the sticker. This is also a great time to change the 9-volt battery!
The seventh item under that same header is a video which walks you through how to reprogram the keypad to your new code, using that program code that you found on the backside of the keypad.

Good luck!
.

Reprogramming BE 365:

This link will take you to the page you need, to get started:

http://consumer.schlage.com/Service-Support/Pages/InstructionandManuals.aspx

Then scroll down to this heading on that page:
Electronic Security-Keypad Deadbolt BE365
There's a wealth of info under that heading. You will be able to see a PDF file of the original print instructions, as well as a video of how to install the lock. This is useful because there should be a sticker to be found on the backside of the keypad, with the code number that you need to reprogram the lock. This installation video (second item down) will be useful to allow you to disassemble it and view the sticker. This is also a great time to change the 9-volt battery!
The seventh item under that same header is a video which walks you through how to reprogram the keypad to your new code, using that program code that you found on the backside of the keypad.

Good luck!

According to the installation instructions, you should not have to reprogram the lock after changing batteries.
At any rate, here is a great link where you will find videos and instructions for Schlage locks:

This link will take you to the page you need, to get started:

http://consumer.schlage.com/Service-Support/Pages/InstructionandManuals.aspx

Then scroll down to this heading on that page:
Electronic Security-Keypad Deadbolt BE365
There's a wealth of info under that heading. You will be able to see a PDF file of the original print instructions, as well as a video of how to install the lock. This is useful because there should be a sticker to be found on the backside of the keypad, with the code number that you need to reprogram the lock. This installation video (second item down) will be useful to allow you to disassemble it and view the sticker. This is also a great time to change the 9-volt battery!
The seventh item under that same header is a video which walks you through how to reprogram the keypad to your new code, using that program code that you found on the backside of the keypad.

Good luck!

I'm providing a link to the video which explains the programming process:

http://consumer.schlage.com/Service-Support/Pages/InstructionandManuals.aspx