20 Most Recent HTC Touch Pro Smartphone - Page 5 Questions & Answers

It sounds like you have a dust problem. I had the same problem with my Touch Pro (Sprint) too. I tried to re-calibrate the screen but had no luck doing it.

I took it in for service to Sprint and they said I needed a new phone.

I carry insurance on mine and qualified for a replacement phone. I got it two days later and sent my old one back in the envelope that was enclosed with my new phone.

Even if you don't have insurance on your account, contact Sprint and ask for their help in getting you a new phone. If you've been with them for a while you can use your 'upgrade' to get a new phone for a lot less. They'll work with you.

You should reset it using Hard Reset. You will lose all your data but hopefully you have recently synced it to your computer then you can just restore all the information. To Hard Reset you press in the button on the bottom of the phone next to the USB connector with the stylus, then press the two selector keys QUICKLY after you do that and when it tells you it's going to erase everything let go and press the Send button.

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IT SEEMS THAT YOU ARE HAVING A **** PROBLEM. FIRST CHECK YOUR VOICE RECODING BY RECORDING YOU VOICE USING MOBILE VOICE RECODING OPTION. IF IT DOES NOT RECORD YOUR VOICE IT MEANS THAT YOUR **** IS OUT OR ORDER GET IT REPAIRED BY A PROFESSIONAL. OTHERWISE INCREASE YOU VOLUME USING VOUME KEYS.

Check these instructions: http://support.gsmliberty.net/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=58

Hi, there is an hotfix on HTC website

yes

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hi

T mobile are created by the company.you can change your OS of your phone.it is best that you should format the phone.you can check your security settings or message settings for this problem.

thank you

locking your phone will help stop accidental dialling. if you don't lock your phone all you have to do is touch the screen and your ready to press buttons if you lock it then you have to unlock before you can press them, so in turn to acccidently call somebody it would have to unlock itself in your pocket.

Try removing the battery, then re-installing it. Sometimes, you can get lucky and it's not truly broken. If that doesnt work, take it to your cell phone company's nearest store - or call the customer service number. Once you get the problem corrected - or have to buy a new phone...go on Ebay and get a cheap protective cover for it. Side note: find out if you have insurance through your cell phone company if it's broken - and what the deductible is (they're usually around $50...) Then check Ebay for unlocked phones before replacing it with a brand new one. Good luck!

try unlocking sites

it nay due to the virus

HTC Touch Pro is a joke. My HTC Mogul quit working after a year's worth of light use in August 2009. I stupidly chose to upgrade to the HTC Touch Pro. The first one I had, the keyboard quit working with 6 weeks (unfortunately for me, not in Sprint's 30 trade in period!). I had also had issues with the screen freezing off and on, and not being able to answer calls half the time. Don't even get me started on the camera lag, the not being able to hear who is calling me due to poor ear speaker, etc, etc.

So, I called Sprint, and they replaced it with a "refurbished" model. No battery included, just a phone in a bag in a UPS box. I got my number transferred over to it, got all my info transferred over to the "new" Touch Pro. Within two hours, the phone locked down - completely froze. Tried soft reset - NOTHING. Took the battery out for a few minutes. Resolved the issue temporarily. Within an hour it had done it again. By the sixth lock down in less than 24 hours, the phone stayed that way for 2 hours straight. As I type this, two days in to having the phone, I am now up to eleven different times this phone has froze up.

I called Sprint, asked them to please replace this piece of ****. They so nicely offered to replace it with yet another HTC Touch Pro. I asked them if it was at all possible to replace it with a comparable phone from another manufacturer. The answer? NO. It seems it is their policy that they have to replace a phone at least THREE seperate times before they will even consider replacing it with another brand. So, I wrote to every executive e-mail address I could find. I was finally contacted by a "V.I.P. Analyst" with
"Sprint Executive & Regulatory Services" through my e-mail. She told my wife she's been leaving me voicemails on my phone. Funny, I don't even show a missed call on the phone. Unknown as to the voicemails, because the phone won't unfreeze for long enough for me to check them!

Anyway, my wife explained that I was totally unsatisfied by the Touch Pro, and again asked for it to be replaced with a comparable phone from a different brand, as I need a phone that is reliable for business use. Amazingly, she was told no. She explained, again, that we have been with Sprint for five years, and carry five lines with them, spending an average amount of $4200 a year on their services alone. She told her she could "understand your frustration, but the contract you "signed" says that they are only a service provider and are in no way responsible for the devices." The best they can do is replace it with another Touch Pro, as they have no record of having problems with this device. My wife told her to check some of the internet forums and tech reviews. The response? She can "appreciate that people are blogging about it, but again, Sprint has no known issues with this particular device." Funny, I can read through this one site alone and see that SEVERAL Sprint customers have issues with the Touch Pro.

I'm still trying to get something done through Sprint, as overall, they are a great company to be with. I just can't believe they would be willing to lose a five year customer over a piece of **** like the Touch Pro!

My recommendation on the HTC Touch Pro? STAY AWAY, STAY VERY FAR AWAY!!!

You can have your phone' screen locked for as long as your phone is its holster. You see, WM has its embedded lock mechanism. Go to 'Start > Settings > Personal tab > Today > Items tab', and check the 'Device Lock' box. You'll notice a new Today plugin showing. Just tap over it, in order to have your screen locked. Well, there are many other 3rd-party screen lock applications out there, for those who (including me) are not fond of the default mechanism. I can think of this one (in fact, it is the one I'm presently using), It is fully configurable, to either lock and/or unlock automatically, based on many situations, or manually. There's also this one. You see, both of them require a subscription, in order to be downloaded. Nevertheless, in case you don't intend to subscribe to xda-devs, please, let me know. I could mirror those files to some other web server, for you.
Hope you are able to sort your problems out soon.
Regards, Carlos

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its a common problem for much of the htc mobiles , even if u complain for the htc care they say they are trying to resolve it but thats not gona happen , i too had the same problem and just replaced it

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